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Office Support Specialist

2 months ago

Minneapolis, Minnesota, United States Serco North America Full time

Position Overview:

Serco North America is seeking an Office Support Specialist to assist our Navy client in providing essential administrative services. This role is based in a dynamic environment where supporting the Navy Recruiting Command is paramount.

Our mission is to recruit high-quality individuals from a diverse population, ensuring effective outcomes through best practices and a motivated recruiting force.

Compensation: The hourly wage for this position is $17.58, with an additional $4.23/hr allocated for Health and Welfare (H&W).

Key Responsibilities:

  • Deliver comprehensive administrative support to program managers, including typing, editing, and distributing various correspondence following established protocols.
  • Prepare personal awards utilizing a standardized template and ensure proper engraving of names and logos on plaques in line with operational guidelines.
  • Manage incoming calls and visitors, directing them appropriately.
  • Organize and coordinate meetings and appointments, including conference calls, as necessary.
  • Engage with staff, applicants, and the public on a daily basis to facilitate communication.
  • Establish and maintain filing systems for applicant documentation, correspondence, reports, and other materials as directed.
  • Assist with the distribution, photocopying, faxing, mailing, and preparation of routine correspondence and materials.
  • Compile and maintain data for inclusion in monthly, quarterly, and annual reports.
  • Support the verification and accuracy of applicant enlistment paperwork and update records using secure personnel data systems.
  • Analyze and present statistical data related to applicant tracking, goal achievement, and marketing strategies for both officer and enlisted programs.
  • Generate reports for Program Managers detailing recurring issues, corrective actions taken, and resource needs to meet recruiting goals.
  • Track workload data and progress towards objectives using web-based Navy applications and other commercial software.

Qualifications:

  • Must be able to obtain and maintain a DoD Secret clearance.
  • A High School Diploma or GED is required (higher education may account for experience).
  • 0-2 years of relevant work experience.
  • Willingness to travel up to 10% of the time.

Preferred Skills:

  • Proficient in Microsoft Office 2010 suite, including Word, Excel, Outlook, Access, PowerPoint, Visio, and SharePoint.
  • Experience in editing and formatting documents according to Navy Correspondence Manual and SECNAV awards instructions.

Company Overview:

Serco Inc. is the North American division of Serco Group, plc, with over 9,000 employees dedicated to making a difference across various sectors, including Defense, Citizen Services, and Transportation. We partner with clients to enhance service delivery while improving customer satisfaction. Our clientele includes every branch of the U.S. military, numerous federal agencies, and various governmental bodies.

At Serco, we value every contribution and invite you to explore your potential with us.

Serco is an equal opportunity employer, evaluating qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.