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Service Cashier/ Rental

4 months ago

Jacksonville, United States Butler Toyota Jacksonville Full time

**Position: Service and Parts Cashier****:
Department: Administrative and Service

Position reports to: Service Manager

**General Description**:
The service cashier has the primary responsibility for closing service repair orders, opening and closing rental contracts, collecting payment, and ensuring customer satisfaction.

**Duties and Responsibilities**:

- Answering incoming calls to our service and rental department. Making outgoing marketing calls to our existing customers. Making and maintaining service department appointments.
- Close all completed repair orders and notify the service advisor or customer of the total charges.
- Check the accuracy of the repair orders making sure the correct amount of labor has been charged and corresponding parts entered on the repair order.
- Maintain the proper procedures for the collection of shop supplies, gas, oil and grease, and sales taxes.
- Prepare the proper billing information for charge and extended warranty repair orders including necessary copies and purchase orders.
- Maintain the filing system of repair order copies for quick retrieval of information.
- Reconcile daily the total of funds collected to the balance in the cash drawer, documenting any discrepancies.
- Ensure that each customer has been promptly assisted and notify management of any customers that might be dissatisfied with their bill or service work performed.
- If necessary, assist service advisors, the service manager and receptionist in taking customer appointments or messages.

**Skills Required and Physical Demands**:

- Stable work ethic. Good telephone skills. ability to navigate and work with basic operating systems for appointment and rental management.
- Excellent math and clerical skills.
- Experience as a cashier customer service representative, or accounting clerk.
- Ability to communicate verbally with customers and other employees.