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Customer Service Representative

2 months ago

Jacksonville, Florida, United States Arlington Toyota Full time
About the Role

Arlington Toyota is seeking a highly motivated and customer-focused individual to join our team as a Car Rental Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our rental customers, ensuring a positive experience from start to finish.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to ensure customer satisfaction.
  • Rental Fleet Management: Maintain the cleanliness and organization of the rental fleet, including detailing vehicles and recording mileage, fuel, and maintenance records.
  • Insurance Claims: Assist customers with insurance claims, including processing paperwork and communicating with insurance providers.
  • Payment Processing: Process customer payments and reconcile transactions in our dealer management software.
  • General Office Work: Maintain a clean and organized workspace, including filing, organizing paperwork, and ensuring all purchase orders and due bills are accounted for.
Requirements
  • Excellent customer service skills and a positive attitude.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong communication and problem-solving skills.
  • Basic computer skills and ability to learn our dealer management software.
  • High school diploma or equivalent required.