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Patient Service Representative

4 months ago

Brockton, United States Signature Healthcare Full time

**Signature Healthcare is Southeastern Massachusetts’ premier local provider of quality, personalized medical services. We are comprised of the award-winning not-for-profit Signature Healthcare Brockton Hospital; Signature Medical Group (SMG), a multi-specialty physician group of more than 150 physicians practicing in 18 ambulatory locations. We believe our distinctive Signature Healthcare team approach is the way healthcare should be: medical professionals across many locations communicating and collaborating, taking advantage of technologies and resources to make a difference in the lives and health of our patients.**

**Position Summary**:
Under the supervision of the manager, the Patient Services Representative will provide patient assistance by resolving patient problems accurately and expediently, with empathy and sensitivity toward the patient.

**Location**:110 Liberty Street, Brockton, MA

**Department**:Patient Services

**This is a full-time 40 hour/ week position**

**Responsibilities**:

- Assist patients in selecting a primary care physician based on patient preference, insurance, and open panels.
- Book first-time appointments with available and appropriate primary care provider (according to pt’s insurance).
- Mails welcome letters with appointment reminder cards and patient brochure
- Capture "how heard" and last PCP information for marketing purposes
- Verify Masshealth insurance information for accuracy and PCP selection
- Enters new patient insurance information, or transfers call to Pre-Registration Department to capture
- Assist walk-in patients with simple billing questions
- Refer/assist walk-in patients with billing questions to appropriate billing area/phone number
- Receive and log patient payments from walk-in patients
- Receive and sign for deposits from Liberty Street staff
- Receive billing from APG doctor offices and secure in the safe
- May verify insurance coverage for OBGYN patients if assigned
- Disperse Finance petty cash, balance Finance petty cash log sheet, contact Finance to replenish as needed
- Track and process patients coming into the group through Masshealth Primary Care Clinician Program to see if they have a PCP within our group.
- Outreach to new patients by letter to arrange registration and visits.
- Serves as liaison by reporting to Administration any patient complaints, or referring patient directly to Administration to file and resolve a complaint.
- Works with marketing on projects relative to patient contact and outreach
- Report on patients requesting a change in primary care physicians within the group
- Act as a resource for misdirected phone calls and walk in traffic
- Performs other duties and required (special projects)

**BASIC KNOWLEDGE/SKILLS/APTITUDE/EXPERIENCE**:

- Excellent computer, customer service, typing and telephone skills required
- Must have excellent communication skills and ability to use appropriate judgment to resolve issues and problems within the scope of the position
- Knowledge of Electronic Medical Records helpful
- Environment/Exposure: Majority of time spent sitting. It is not reasonable to anticipate that associates in this position will have exposure to bloodborne pathogens in the course of regularly scheduled activities

**Education/Experience/Licenses/Technical/Other**:

- **Education**:High school graduate or equivalent
- **Experience**:Two years relevant customer service experience preferably in a healthcare setting

Pay: $18.00 - $22.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- 403(b)
- 403(b) matching
- AD&D insurance
- Dental insurance
- Free parking
- Health insurance
- Health savings account
- Life insurance
- On-the-job training
- Paid sick time
- Paid time off
- Paid training
- Parental leave
- Vision insurance

Healthcare setting:

- Outpatient

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to Relocate:

- Brockton, MA 02301: Relocate before starting work (required)

Work Location: In person