Customer Service Representative
3 days ago
Unlock Your Potential in Patient Care
At Amphenol Alden Products, we're dedicated to delivering exceptional support to patients worldwide. As a critical partner in the manufacturing process, every device we assist in producing directly impacts someone's loved one. We take this responsibility seriously and strive to provide the best possible service.
About the Role
We're seeking a talented Customer Service Representative to join our team in Brockton, MA. This role will be relocating to our new facility in Stoughton, MA by year-end. As a key member of our team, you'll be responsible for:
- Fielding customer inquiries for assigned accounts
- Providing thorough follow-up, processing orders, and preparing quotations
- Managing customer orders and expediting as needed
- Cultivating and maintaining strong customer relationships
- Collaborating closely with regional sales managers, operations, and engineering teams on customer inquiries
What We Offer
We provide a competitive salary and comprehensive benefits program, including medical, dental, vision, short and long-term disability, 401(K), PTO, HSA, FSA, employee discounts, life insurance, and employee activities. If you're passionate about making a difference in patient care, we encourage you to apply.
Requirements
To be successful in this role, you'll need:
- Proficiency in Microsoft Office and ERP systems
- Strong verbal and written communication skills
- Excellent organizational abilities, attention to detail, and multitasking capabilities
- Business acumen with experience in technical product sales
- Minimum 3-5 years of customer service experience in a manufacturing-related industry
Preferred Qualifications
We're looking for candidates with experience in customer portals for order receipt and fulfillment, as well as fluency in Spanish or Chinese.
Amphenol Alden Products is an Equal Opportunity Employer
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