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Program Support Coordinator
3 months ago
**Wayfinder Family Services **ensures that children, youth, and adults facing challenges always have a place to turn.
**Wayfinder is committed to advancing IDEA (Inclusion, Diversity, Equity, and Accessibility).**
Wayfinder believes inclusion, diversity, equity, and accessibility are essential to our excellence and our mission's execution. We value differences in the pursuit of inquiry and knowledge, mutual understanding, respect, trust, transparency, and cooperation. We are committed to creating a diverse and welcoming workplace that reflects the diversity of the communities we serve and includes individuals with diverse backgrounds and experiences. Individuals of color, women, LGBTQIA+, veterans and differently-abled persons are encouraged to apply.
**In exchange for your talent, Wayfinder offers an excellent benefits package, which includes the following**:
- This role is eligible for Public Service Loan Forgiveness (PSLF)
- Competitive salary - Sign-on bonus for eligible roles
- Flexible schedules depending on the position (some offering hybrid)
- Medical insurance with a $30 premium per paycheck coverage plan (employee-only)
- Dental insurance 100% employer paid for HMO coverage plan (employee-only)
- 401(k) retirement plan with an employer match up to 4%
- 11 paid holidays per year and a generous paid time off policy
- Five paid winter holidays (between Christmas Eve & New Year's Day)
- Education Reimbursement Program
- Robust training opportunities: Shared Core Practice Model, Trauma-Informed Care, Evidence-based Practices
- Clinical Supervision for licensure
**Compensation**:
- In accordance with California law, the expected salary range for this position is posted with this position. The actual compensation will be determined based on experience and other factors permitted by law.
**Role Summary**:
The Program Support Coordinator is responsible for all routine support services, UC portal data entry and administrative support. Ensures service delivery is trauma-informed, culturally appropriate, and tailored to the needs of each child while maintaining all program requirements of ORR.
**Major Duties and Responsibilities**:
- Reports any incidents/accidents according to incident reporting procedures and protocols, within designated timelines as outlined in the reporting procedures. Ensures staff are knowledgeable of and adheres to the reporting procedures and protocols.
- Collaborate with assistant directors and program director to ensure compliance with program standards.
- Supports The Haven by providing a variety of administrative duties, including but not limited to, opening clients in the UC Portal in the agency’s electronic health record.
- Generate documents and spreadsheets using tools such as Canva, Slide Go, PowerPoint, Adobe Acrobat, etc.
- Run reports about billable services within the electronic health record and disperse reports to appropriate staff and supervisors.
- Facilitate internal and external communication with vendors, agencies/organizations, and community partners.
- Ensures all documents are uploaded to the appropriate record and redacted as needed to ensure compliance with agency standards of protected health information.
- Manages and maintains other records in accordance to set policies and procedures.
- Ensures internal department meetings agendas are completed and sent to appropriate parties.
- Maintains** **confidentiality of all pertinent client information.
- Performs other duties as may become necessary or as directed.
**Education/Certifications**:
- A minimum of a bachelor’s in a related field from an accredited college or university is required.
**Experience**:
- Three to four years’ experience in program support and coordination, preferably within a child welfare program, mental health program or other human service organization.
- Relevant experience in nonprofit sector, program support, and cross-teaming.
- General knowledge of foster care, residential services and/or ORR programs and services.
- Strong organizational and multitasking skills.
- Excellent written and verbal communication skills.
- Proficient in using Microsoft Office, specifically Word, Excel, and Outlook.
- Ability to work independently, with a broad range of delegated responsibilities.
- Good grammar, diction, and ability to write clearly and concisely.
- Excellent interpersonal and communication skills.
- Bilingual (Spanish/English) preferred.
**Employee Wellness & Safety**
Wayfinder is committed to creating an environment where employees and clients are safe. To meet this goal, we ask that employees be fully vaccinated (including boosters, where applicable) against the COVID-19 virus as a condition of employment. All staff must demonstrate evidence of complete vaccination, including booster, on or before their employment start date. Wayfinder will consider requests for exemption based on religious beliefs or medical accommodations. Must be able to show proof of immunity to
