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Supportive Housing Program Coordinator

2 months ago

Los Angeles California, United States Brilliant Corners Full time

Location:
Los Angeles

Salary:
$24.04/hr

Organization Overview


Established in 2004, Brilliant Corners delivers innovative housing solutions and related services to California's most at-risk populations, particularly those transitioning from homelessness or institutional settings.

We engage in the development, ownership, and management of multi-family supportive housing and licensed residential care facilities.

Our programs encompass a wide range of scattered-site, individualized supportive housing, and clinical case management initiatives through collaborations with developmental services, homeless services, veterans' services, and healthcare sectors.

In essence, we are dedicated to impactful work.

Our team is passionate and diverse, with offices across the state.

As we expand, we remain selective:
We seek motivated, skilled individuals who aspire to drive meaningful change while enjoying their work.

Department Summary


The Flexible Housing Subsidy Pool (FHSP) is a rental subsidy initiative of the Los Angeles County Department of Health Services (DHS), in partnership with various governmental entities, managed-care organizations, and foundations.

The FHSP aims to secure quality, affordable housing for the most vulnerable residents of Los Angeles.

Brilliant Corners serves as the primary community-based partner for FHSP, working to identify a diverse array of housing options, including individual apartments, clusters of units, and entire buildings.

We are responsible for locating and securing units throughout the county, providing move-in assistance and rental subsidy distributions, coordinating with case managers, and facilitating neighborhood relations.


Position Summary


Housing Coordinators deliver direct support to individuals who have experienced homelessness across Los Angeles County, assisting with all facets of the housing process.

Our program participants reside in scattered-site settings, project-based environments, and residential facilities, benefiting from either FHSP locally funded subsidies or federal vouchers to support their rent.

Housing Coordinator candidates may engage with participants in any of these settings or subsidy types.

Under the guidance of the Program Supervisor, the Housing Coordinator will assist formerly homeless individuals in securing housing in Los Angeles County and provide ongoing housing retention services post-move-in.

The Housing Coordinator will collaborate directly with tenants and work in partnership with property providers, case management, and service providers to ensure that participants successfully maintain their housing over time.

The Coordinator will oversee participants' well-being and unit habitability through regular home visits, which may occur weekly, monthly, or quarterly. The Housing Coordinator will employ creative strategies to avert eviction and address housing-related challenges.

Coordinators working with federal voucher holders will gain insights into public housing agencies and Brilliant Corners' policies and procedures, becoming subject matter experts in housing-related matters for their participants.


Position Responsibilities

- Assist program participants, case managers, and property providers in navigating public housing agencies, when applicable.

- Coordinate move-ins for program participants into scattered-site units, project-based units, and/or enriched residential facilities.

- Serve as a liaison between program participants and case management services.

- Collaborate with the Housing Acquisitions team to facilitate housing placements and assignments.

- Ensure participants' well-being and unit habitability through a consistent schedule of inspections and wellness checks.

- Address housing and tenant-related emergencies during business hours and after hours.


- Evaluate the need for reasonable accommodations/unit modifications and assist participants in obtaining necessary information and documentation, if applicable.

- Educate community members about the housing needs of identified program participants and the significance of supportive housing.

- Submit and follow up on tenant maintenance requests.


- Maintain comprehensive and accurate progress notes, files, and correspondence while ensuring confidentiality of program participants, staff, and organizational information at all times.

- Update multiple data systems with relevant participant information.

- Conduct regular home visits and phone calls to program participants while maintaining appropriate boundaries.

- Attend all agency staff meetings and trainings, as well as department meetings and case conferences.

- Perform other duties as assigned by the Program Supervisor or Program Manager.

Requirements

Professional Experience

- Minimum one year of experience in non-profit human services.

- Experience with homeless populations, veterans, and/or individuals with health conditions or impairments is advantageous.

- Familiarity with various housing models, such as permanent supportive housing or rapid rehousing, or knowledge of the public housing agency (PHA) system is a plus.

Knowledge, Skills, and Abilities

- Exceptional verbal and written communication skills.

- Strong interpersonal abilities.

- Willingness to travel throughout Los Angeles County and conduct regular in-person visits in the community.

- Valid California driver's license, clean driving record, and automobile insurance required.

- Access to reliable transportation.

- Basic computer proficiency, including MS Word and Excel; PowerPoint is preferred.

- Flexibility in scheduling and task prioritization is essential.

- Ability to apply critical thinking skills in decision-making scenarios, along with strong organizational and record-keeping skills, and sound independent judgment.

Core Competencies

Approachability:

Is approachable and easy to talk to; takes extra effort to make others feel comfortable; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport effectively; is a good listener; is proactive in gathering informal and incomplete information to address issues.


Conflict Management:

Addresses conflicts head-on, viewing them as opportunities; quickly assesses situations; excels in focused listening; can negotiate tough agreements and resolve disputes fairly; identifies common ground and fosters cooperation with minimal disruption.


Strategic Agility:
Possesses foresight, accurately anticipating future consequences and trends; has extensive knowledge and perspective; is future-oriented; can effectively articulate credible visions of possibilities and probabilities; can devise competitive and innovative strategies and plans.

Organizational Values

Humanity:
Prioritizing people: We are dedicated to meeting individuals where they are, respecting their dignity, diversity, and experiences.

Community:
Building a brighter future: Sustainable housing solutions are cultivated through partnership, collaboration, and human connection.

Ingenuity:
Innovating for transformation: Systemic change demands relentless determination, creative thinking, and challenging the status quo.

Certificates, Licenses, and Registrations

- A valid, clean CA driver's license and a personal insured vehicle are required.

Travel Requirements


This role necessitates frequent visits to properties, participation in on-site vendor meetings, community gatherings, funding workshops, training sessions, and other events throughout the greater Los Angeles County area.

Occasional attendance at events outside Los Angeles County, including those organized by Brilliant Corners across California, may also be required.

Physical Requirements


Candidates should possess the physical mobility to perform tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces.

They should be capable of performing stationary tasks like sitting for extended periods. Additionally, candidates should be able to lift, carry, push, or pull light to moderate weights safely. Mental acuity for analytical reasoning and document interpretation is also necessary.

Salary range for this position is $24.04-$29.14 annually. This position is being offered at $24.04 annually.


Brilliant Corners is committed to a policy of equal opportunity and does not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status in any of its activities or operations.

These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services.

We are dedicated to fostering an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.

Benefits

- Health Care Plan (Medical, Dental, & Vision)

- Retirement Plan (With 5% Match)

- Life Insurance (Basic, Voluntary and AD&D)

- Paid Time Off (Vacation, Sick & Public Holidays)

- Family Leave (Maternity, Paternity)

- Short Term & Long-Term Disability

- Training & Development

- Wellness Resources

- Hybrid Work