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Patient Care Coordinator

3 months ago

Elk Grove, United States Orsini Specialty Pharmacy Full time

**About Orsini Specialty Pharmacy**

Providing patients with comprehensive and compassionate care since 1987, Orsini Specialty Pharmacy is a leader in rare diseases and gene therapies. Orsini partners with biopharma innovators, healthcare providers, and payors to support patients and their families in accessing revolutionary treatments for rare diseases. Through integrated pharmacy distribution, patient services, clinical management and convenient home infusion services, Orsini delivers customized solutions that simplify how patients connect to advanced therapies. Orsini’s high-touch care model centers on experienced and trained therapy care teams that provide personalized patient care to ensure that No Patient is Left Behind. Orsini Specialty Pharmacy holds accreditations with the Accreditation Commission for Health Care (ACHC), The Joint Commission, URAC and NABP. Orsini has earned URAC’s Rare Disease Pharmacy Center of Excellence Designation and ACHC's Distinction in Rare Diseases and Orphan Drugs.

**Our Mission**

Orsini is on a mission to be the essential partner for biopharma innovators, healthcare providers, and payers to support patients and their families in accessing revolutionary treatments for rare diseases. Through our integrated portfolio of services, we seek to pioneer comprehensive solutions that simplify how patients connect to advanced therapies while providing holistic, compassionate care so that No Patient is Left Behind.

**LIVE IT Values**

At the heart of our company culture, the Orsini LIVE IT core values serve as guiding principles that shape how we interact with each other and those we serve. These values are the driving force behind our commitment to excellence, collaboration, and genuine care in every aspect of our work.

**Leading Quality, Integrity, Valued Partner, Empathy, Innovation, Team-First**

Responsible for contacting patients and/or caregivers to schedule a delivery and determine supply needs; picks and packs medical supplies to fill patient orders; accurately dispenses products in the computer system to generate a delivery ticket and/or prescription labels; confirms delivery tickets after delivery. Assists the pharmacist with the preparation and dispensing of medications and supplies using appropriate techniques and following Orsini policies and procedures.

REQUIRED KNOWLEDGE, SKILLS & TRAINING
- High School diploma or equivalent
- Illinois Pharmacy Technician License Required
- National Technician Certification
- Previous Specialty Pharmacy experience - preferred
- Minimum 1 year experience in pharmacy or healthcare related customer service experience

ESSENTIAL JOB DUTIES
- Establish and continually build rapport with patient base
- Monitor compliance/persistence of medications
- Evaluate adverse reactions of patients
- Experience in providing customer service to internal and external customers
- Process and verify patient benefits and pay options as needed
- Refer patients to clinical pharmacist or nurse as needed
- Enter and update new and refill orders into workflow systems
- Update tracking logs with order status and shipping information
- Responsible for all data entry into multiple workflow systems for end to end order process.
- Ensure timely processing of all patient orders per committed time frames
- Pick, package, and ship patient orders when working onsite
- Work in collaboration with intake and MD offices
- Intermediate Knowledge of Microsoft Excel Required
- Ability to work well in a team environment and provide support to other team members
- Detail oriented, ability to prioritize workload, multitask, and work well in a fast-paced environment

EMPLOYEE BENEFITS
- BCBSL Medical
- Delta Dental
- EyeMed Vision
- 401k
- Accident & Critical Illness
- Life Insurance
- PTO, Holiday Pay, and Floating Holidays
- Tuition Reimbursement