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Training Coordinator
4 months ago
**Job Title: Training Coordinator**
**Location: New York City, NY**
**Duration: 6+ Months Contract (Possible extension)**
**Shift: Mon - Fri**
**What is the scope of work for this vendor worker during this period?**
- Coordination and production of virtual and in-person workshops and their setup (including facilitator coordination, communications to learners, and logistics management for all sessions)
- Manage the technology and enrollment process of our programs - partnering with our tech team to troubleshoot issues that arise, and utilize a bug ticket system to help with intake of user feedback.
**Position Description**
**Position Overview**:
- The Mastery Team is a global function focused on scaled education of Google’s Global Business Organization (GBO) teams, as well as their customers and partners.
- We aspire to be global leaders in adult learning and to shape the future of the educational model worldwide.
- We bundle a dash of creativity with a dose of analytical rigor, instructional knowledge, and technical product expertise to build innovative educational solutions that optimize the learning experience. Our passion for learning, relentless focus on global impact (internally & externally), and need to have fun is what makes our team feel different and special.
- We are looking for someone bright, creative, and dependable.
- Someone who’s excited about driving learning programs at scale, can manage a variety of different projects at once, and work from a playbook. As an Experiences Training Coordinator, you're at the heart of the team's training operations and activation.
- You’ll lead end to end processes and logistics for our live programs, including managing the technology, enrollment and user feedback processes.
**Skill/Experience/Education**
**Mandatory**
- BA/BS degree or equivalent practical experience.
- 3-5 years of training coordination or event management experience (producing or planning events).
- Outstanding attention to detail and operational rigor to drive process
- Ability to own multiple projects or programs from end to end
- Ability to prioritize and complete multiple tasks
- Highly organized and detailed-oriented
- Excellent communication skills
- A resourceful problem solver with little to no oversight needed
- Excellent knowledge of Google Apps (esp. Gmail, Google Calendar, Google Sheets, Google Slides, Google Docs)
- Ability to quickly learn new tools and technologies; interest and experience in using technology and learning management systems to improve work efficiency
**Preferred Experience**:
(Having as many of these is a plus, but transferable skills / experiences may be equally valuable)
- Experience with a learning management system
- Ability to assess problems and implement solutions independently
- Highly motivated professional with demonstrated coordination, organizational and communication skills.
**Responsibilities**:
**Administration/Logistics management**:
- Setting up training sessions in our learning management system and managing enrollments end to end on a daily basis.
- Producing live workshop sessions - supporting our facilitators in the moment by creating breakout rooms, marking attendance, fixing tech issues, messaging with our learners in the background, supporting the general flow of the session.
- Coordinates and manages multiple cohorts simultaneously to ensure a continuous, consistent and uninterrupted learning experience
- Supporting program managers on planning for and executing in-person sessions where applicable. This will include, for example, ordering and printing materials, setting up meeting rooms, organizing catering and offsite activities.
- Writing and sending via comms system monthly newsletters to facilitators.
- Support in recruiting, upskilling and retaining the facilitator community by partnering with the teams in need and creating specific comms.
- Assigning facilitators to their programs, scheduling their sessions and sending rosters.
- Troubleshoot issues that arise, and utilize a bug ticket system
**Reporting**
- Pull data to support capacity and activation planning
- Track training goal completion and gather useful insights to drive engagement
- Use analytical skills to conduct post-event reporting and ROI analysis to measure program effectiveness.
- Uncover fresh audience insights and define creative and strategic approaches to solving our biggest event challenges
- Share survey insights with external partners or faculty where needed
**Job Type**: Contract
Pay: $35.00 - $37.00 per hour
Schedule:
- Monday to Friday
**Experience**:
- LMS: 1 year (preferred)
- Training Coordinator: 3 years (preferred)
- Events management: 3 years (preferred)
Work Location: In person
