Client Success Strategist

2 weeks ago

Irvine, United States MVML INC Full time

Job Title: Client Success Strategist

Key Responsibilities:
1. Account Management and Sales Support:

- Investigate and resolve client issues and concerns in a prompt manner.
- Regularly solicit feedback from clients to identify areas for improvement and implement actionable solutions.
- Build and maintain strong relationships with internal stakeholders and external clients, acting as a primary point of contact for inquiries, concerns and feedback and ensuring effective communication and swift resolution of issues.
- Facilitate the onboarding process for new clients, promoting a smooth transition and understanding of laboratory services and processes
- Conduct ongoing training sessions for clients on laboratory protocols, sample collection procedures, and results, as needed.
- Develop educational materials and resources to support client training.
- Partner with the sales team to identify lead generation opportunities and drive revenue growth.
- Facilitate smooth handoffs and transitions of leads within the sales pipeline, working closely with sales representatives.

2. Networking and Events:

- Actively participate in local, state, and national networking events and conferences to build relationships and promote our multi-industry solutions.
- Assist in the creation of marketing materials and event planning to increase brand visibility and support promotional activities.
- Manage the conference schedule, handling the registration and logistics when attending and/or exhibiting.
- Collaborate with the management team to plan and oversee budgets for marketing and event expenses.

3. Digital and Social Media Marketing:

- Develop and execute digital marketing strategies to enhance brand and product awareness on Facebook, Instagram, and LinkedIn.
- Regularly produce engaging content (2-3 posts weekly) that educates, informs, and captivates our diverse target demographics, employing effective hashtags to maximize reach and engagement.
- Identify and utilize key hashtags to optimize reach and engagement with the target audience.
- Respond promptly to direct messages, comments, questions, and inquiries to maintain a strong online presence and foster customer interaction.
- Highlight team members through social media to personalize the brand and strengthen trust with prospective and current clients.
- Plan and coordinate client engagement efforts such as newsletters, webinars, and workshops to boost client connection and satisfaction across various industries.
- Proactively communicate with clients regarding updates, changes, or improvements to laboratory services and procedures.

4. General Assistance and Support:

- Support various tasks to ensure efficient operations within the department.
- Participate in hiring, team building, and training initiatives to enhance the capabilities of team members across different sectors.
- Handle administrative tasks to facilitate smooth department operations.

Qualifications:

- Education: Bachelor’s degree in a relevant field preferred.
- Experience: Demonstrated experience in client management, sales support, and digital marketing. Proficiency in platforms such as Facebook, Instagram, and LinkedIn, with a solid understanding of their best practices.
- Communication Proficiency: Strong communication, networking, and organizational skills. Ability to craft engaging content and effectively interact with diverse online audiences.
- Initiative and Multitasking: Proactive mindset with the ability to effectively manage multiple priorities.
- Industry Experience: Knowledge of the Clinical Laboratory sector is preferred.
- Teamwork: Capable of working independently while also collaborating effectively with teams.

  • Client Success Coordinator

    2 weeks ago

    Irvine, United States Forward Air Full time

    Compensation: $24 - 28 per hour Company Overview: Omni Logistics is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight. Omni Logistics is a wholly owned subsidiary of Forward Air, a leading asset-light provider of transportation services across the...

  • Client Success Coordinator

    1 week ago

    Irvine, United States Ramp Logistics Full time

    **Compensation: $24 - 28 per hour** **Company Overview**: Omni Logistics is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight. Omni Logistics is a wholly owned subsidiary of Forward Air, a leading asset-light provider of transportation services...

  • Key Client Success Coordinator

    2 weeks ago

    Irvine, United States Forward Air Full time

    Compensation: $26 - 32 per hour Company Overview: Omni Logistics is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight. Omni Logistics is a wholly owned subsidiary of Forward Air, a leading asset-light provider of transportation services across the...

  • Creative Strategist

    1 month ago

    Irvine, United States ReflexMD Full time

    **About us** ReflexMD is a pioneering health and wellness subscription telemedicine company. We are dedicated to providing a convenient and personalized healthcare experience through our online platform. With a strong management team of industry experts and a vast consumer business pipeline, we are well-positioned to expand our team to support our fast...

  • Freelance Senior Account Planner/ Brand Strategist

    4 weeks ago

    Irvine, California, United States Maricich Health Full time

    Company DescriptionMaricich Health is a leading healthcare branding, advertising and marcom agency known for our transformative strategies, ideas and creative executions for branding and integrated marketing campaigns. Our team is led by big brand/agency veterans with the passion to do transformative work to help our clients grow by doing more good for the...

  • Customer Success Manager

    6 days ago

    Irvine, United States Working Capital Marketplace Full time

    **Company Description** **Role Description** This is a full-time on-site role as a Customer Success/Renewal Manager at Working Capital Marketplace located in Irvine, CA. As a Customer Success/Renewal Manager, you will be responsible for managing and maintaining relationships with our valued customers. Your role will involve ensuring customer satisfaction,...

  • Customer Success Manager

    13 hours ago

    Irvine, United States ETAP - Operation Technology, Inc. Full time

    ETAP empowers customers to make informed decisions throughout the life cycle of their projects with innovative software solutions for electrical systems. By applying ETAP solutions, customers experience continuous intelligence during design and engineering and into operations and maintenance using a unified electrical digital twin platform. ETAP supports...

  • Customer Success Manager

    1 week ago

    Irvine, United States ETAP - Operation Technology, Inc. Full time

    ETAP empowers customers to make informed decisions throughout the life cycle of their projects with innovative software solutions for electrical systems. By applying ETAP solutions, customers experience continuous intelligence during design and engineering and into operations and maintenance using a unified electrical digital twin platform. ETAP supports...

  • Customer Success Manager

    2 days ago

    Irvine, United States ETAP - Operation Technology, Inc. Full time

    ETAP empowers customers to make informed decisions throughout the life cycle of their projects with innovative software solutions for electrical systems. By applying ETAP solutions, customers experience continuous intelligence during design and engineering and into operations and maintenance using a unified electrical digital twin platform. ETAP supports...

  • Lead Customer Success Manager

    5 days ago

    Irvine, United States Cie Full time

    Performa is revolutionizing peace officer training: creating sharper minds and safer outcomes for law enforcement and citizens. Our technology is underpinned by rigorous scientific principles and has been proven to enhance informed decision-making in high-stakes scenarios. We are assembling a squad of force-multipliers who are passionate about driving...

  • Lead Customer Success Manager

    3 weeks ago

    Irvine, United States Cie Digital Labs Full time

    Performa is revolutionizing peace officer training: creating sharper minds and safer outcomes for law enforcement and citizens. Our technology is underpinned by rigorous scientific principles and has been proven to enhance informed decision-making in high-stakes scenarios. We are assembling a squad of force-multipliers who are passionate about driving...

  • Client Technology Specialist

    4 days ago

    Irvine, United States Crown Dental Full time

    **Crown Dental has** an exciting opportunity to join us as a Client Technology Specialist. As a new hire for this position you will participate in meaningful work, along with making contributions to team efforts in our fast paced, people first corporate environment. This position will be a hybrid position working both remotely and on site at our corporate...

  • Client Service Associate, Middle Market Banking

    4 weeks ago

    Irvine, United States JPMorgan Chase & Co. Full time

    Be a trusted advisor to our Commercial Bank clients. Manage multiple relationships with our clients to help provide support for any issues that may arise with the use of our complex treasury and cash management products and services.  As a Client Service Associate within the Commercial Bank, you will resolve client requests while working in partnership...

  • Vice President, Client Strategy

    7 days ago

    Irvine, CA, United States The Judge Group Full time

    Overview Vice President, Client Strategy & Growth The Judge Group, a market leader in IT and Healthcare professional services, seeks a Vice President, Client Strategy & Growth to join its executive sales team. This is an exciting opportunity with an EARNINGS POTENTIAL OF $1 MILLION annually. The Vice President, Client Strategy & Growth plays an essential...

  • Vice President, Client Strategy

    1 month ago

    Irvine, California, United States The Judge Group Full time

    Overview: Vice President, Client Strategy & Growth    The Judge Group, a market leader in IT and Healthcare professional services, seeks a Vice President, Client Strategy & Growth to join its executive sales team. This is an exciting opportunity with an EARNINGS POTENTIAL OF $1 MILLION annually. The Vice President, Client Strategy & Growth plays an...

  • Principal Environmental Science Consultant

    6 days ago

    Irvine, CA, United States Tetra Tech Full time

    Discover your full potential. At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world’s most complex challenges. Our innovation hubs across the globe will enable you to share ideas and best practices while...

  • Associate Director, Marketing Analytics

    2 weeks ago

    Irvine, United States AbbVie, Inc Full time

    Company Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas - immunology, oncology, neuroscience, and eye care - and products and services...

  • Sr Account Manager, Selling Sales Manager

    5 days ago

    Irvine, United States Invictus Talent Solutions Full time

    Job Title: Sales Manager - Staffing ServicesLocation: Irvine, CaliforniaCompany Overview: [Staffing Firm, a prominent staffing company located in Irvine, California, is seeking a highly motivated and experienced Sales Manager to join our team. We specialize in delivering top-notch staffing solutions to businesses across various industries, connecting them...

  • Experienced - Escrow Sales Representative for Commercial & Resale

    1 week ago

    Irvine, United States RE Marketing Full time

    Job DescriptionJob DescriptionIdeal Candidate:· Current Sales and/or account management experience with a book of business. Experience in cultivating and maintaining commercial clients and resale clients· Knowledge of real estate escrow and/or real estate product/services· Strong communication skills, excellent interpersonal and relationship-building...

  • Caregivers Needed | Orange

    4 weeks ago

    Irvine, United States Origins Home Health Care Full time

    Come work for a growing company that will value you! Feel like part of the family. Be heard and listened to about your needs.  Paid training included. Medical benefits and IRA available to qualified employees   For this pleasant elderly client, you will assist & / or supervise personal care, ADL's, errands, light housekeeping, meal preparation and...