Customer Success Manager

2 weeks ago

Irvine, United States ETAP - Operation Technology, Inc. Full time

ETAP empowers customers to make informed decisions throughout the life cycle of their projects with innovative software solutions for electrical systems. By applying ETAP solutions, customers experience continuous intelligence during design and engineering and into operations and maintenance using a unified electrical digital twin platform. ETAP supports customers in their digital transformation and sustainable energy transitions for a green and smart future, helping them to prioritize safety, maximize reliability, and stay resilient.

Our employees' passion for excellence, innovation, and customer satisfaction is our most-prized resource. If you share that passion — and want to be part of a company that leads the energy transition towards a cleaner and more resilient world for future generations — we invite you to join us

ETAP is committed to creating a diverse work environment and is proud to be an equal-opportunity employer.

Position: Reporting to the Head of Customer Success Management, the Customer Success Manager is responsible for establishing strong relationships with his portfolio of customers, ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities. Throughout our customer journey, we aim to deliver a best-in-class customer experience, and the Customer Success Manager is the steward of this journey.

Responsibilities: Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Engage with customers to understand how they work and ensure they are leveraging our solutions effectively. Understand the motivation, business drivers, strategic goals and desired business outcomes for his portfolio of large customers. Craft joint customer success plans that include agreed-upon scope, shared metrics, user engagement, adoption plans, timelines, and communication. Work closely with Sales, Technical Support, Training, and other Technical teams to ensure a best-in-class customer experience and take care of any customer issues. Be a customer advocate while capturing customer feedback and reporting requests to Product Management Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth through increased product adoption and increased usage Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout the customer life cycle. Drive the Customer Success playbook for the High-Touch Segment. Facilitate Executive Business Reviews with decision-makers and our executive sponsor, where we celebrate shared successes, and make adjustments where necessary. Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.

Qualifications / Experience: 5+ experience in customer-facing roles, such as Customer Success, Customer Support, or Sales Management. Prior work experience in the

Energy Sector

is highly preferred. Excellent Communication skills. Proficiency in best-in-class Ticketing, CRM, and Customer Success Management solutions. Knowledge of electrical design software or electrical engineering a plus Proven ability to lead a Customer Success Management team at a growth stage Significant experience managing a team that is focused on all levels (enterprise and mid-market) of client relationships and outcomes Engage with executive stakeholders at clients: ability to drive highly strategic conversations and build strong relationships. Record of driving execution and process innovation. In the mindset of driving to targets, forecasting attainment, identifying gaps, and creating system-based solutions to fill those gaps consistently. Proven ability to collaborate with Sales on the “Land and Expand” model. Passionate about driving success for customers. Skilled in quarterbacking cross-functional efforts, across departments that are not under direct management. A strong role model in embodying ETAP's values and our Customer Success organization's values. Bachelor's or master's degree in electrical engineering & training in business / marketing

We are open to hiring for this position in Irvine, CA, or Houston, TX. This will be a Hybrid work schedule with 3 days in the office and 2 days remote.

ETAP requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

ETAP is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join ETAP to create the transformative technology that enables our customers to engineer a better world.

#J-18808-Ljbffr

  • Customer Success Manager

    2 weeks ago

    Irvine, United States ETAP - Operation Technology, Inc. Full time

    ETAP empowers customers to make informed decisions throughout the life cycle of their projects with innovative software solutions for electrical systems. By applying ETAP solutions, customers experience continuous intelligence during design and engineering and into operations and maintenance using a unified electrical digital twin platform. ETAP supports...

  • Customer Success Manager

    3 weeks ago

    Irvine, United States ETAP - Operation Technology, Inc. Full time

    ETAP empowers customers to make informed decisions throughout the life cycle of their projects with innovative software solutions for electrical systems. By applying ETAP solutions, customers experience continuous intelligence during design and engineering and into operations and maintenance using a unified electrical digital twin platform. ETAP supports...

  • Customer Success Manager

    5 days ago

    Irvine, California, United States Workday Full time

    Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...

  • Customer Success Manager

    2 weeks ago

    Irvine, United States Quadient Full time

    **Connect with Quadient** Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every day,...

  • Lead Customer Success Manager

    1 month ago

    Irvine, United States Cie Digital Labs Full time

    Performa is revolutionizing peace officer training: creating sharper minds and safer outcomes for law enforcement and citizens. Our technology is underpinned by rigorous scientific principles and has been proven to enhance informed decision-making in high-stakes scenarios. We are assembling a squad of force-multipliers who are passionate about driving...

  • Lead Customer Success Manager

    1 week ago

    Irvine, United States Cie Digital Labs Full time

    Performa is revolutionizing peace officer training: creating sharper minds and safer outcomes for law enforcement and citizens. Our technology is underpinned by rigorous scientific principles and has been proven to enhance informed decision-making in high-stakes scenarios. We are assembling a squad of force-multipliers who are passionate about driving...

  • Lead Customer Success Manager

    6 days ago

    Irvine, United States Cie Full time

    Performa is revolutionizing peace officer training: creating sharper minds and safer outcomes for law enforcement and citizens. Our technology is underpinned by rigorous scientific principles and has been proven to enhance informed decision-making in high-stakes scenarios. We are assembling a squad of force-multipliers who are passionate about driving...

  • Customer Success Specialist

    3 days ago

    Irvine, United States Finfare Inc. Full time

    **About Finfare** Finfare is an expense management platform that helps small and medium-sized businesses (SMBs) improve their financial health. Finfare enables employers to issue physical or virtual charge cards, set custom spend limits, and have purchases auto matched to receipts to eliminate the need for expense reports. With advanced data visualization...

  • Customer Success Specialist

    4 days ago

    Irvine, United States Finfare Inc. Full time

    Job DescriptionJob DescriptionAbout Finfare Finfare is an expense management platform that helps small and medium-sized businesses (SMBs) improve their financial health. Finfare enables employers to issue physical or virtual charge cards, set custom spend limits, and have purchases auto matched to receipts to eliminate the need for expense reports. With...

  • Customer Success Specialist

    6 days ago

    Irvine, United States Finfare Inc. Full time

    About Finfare Finfare is an expense management platform that helps small and medium-sized businesses (SMBs) improve their financial health. Finfare enables employers to issue physical or virtual charge cards, set custom spend limits, and have purchases auto matched to receipts to eliminate the need for expense reports. With advanced data visualization and...

  • Client Success Coordinator

    4 weeks ago

    Irvine, United States Forward Air Full time

    Compensation: $24 - 28 per hour Company Overview: Omni Logistics is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight. Omni Logistics is a wholly owned subsidiary of Forward Air, a leading asset-light provider of transportation services across the...

  • Customer Support Manager

    1 week ago

    Irvine, United States Qcells Full time

    **Responsibilties**: - ** Leadership and Team Management**: - Direct and develop a team of Post PTO Customer Support Specialists. - Foster a collaborative and high-performing team environment. - Conduct regular performance reviews and provide ongoing coaching and training. - ** System Performance and Case Management**: - Oversee the verification of system...

  • Client Success Coordinator

    21 hours ago

    Irvine, United States Ramp Logistics Full time

    **Compensation: $24 - 28 per hour** **Company Overview**: Omni Logistics is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight. Omni Logistics is a wholly owned subsidiary of Forward Air, a leading asset-light provider of transportation services...

  • Customer Service Manager

    2 days ago

    Irvine, United States Graphic Packaging International, Inc. Full time

    Requisition ID: 4371- Location: Irvine, CA, US, 92606- Department: Customer Service- Travel: No Travel Required**If you are a GPI employee, please click the Employee Login before applying.** **At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed...

  • Client Success Coordinator

    2 weeks ago

    Irvine, United States BASK Full time

    Client Success CoordinatorPosition DescriptionWhy You?You are looking for something more intellectually stimulating and collaborative. You dig finding balance and can solve challenges with grace. You’re process driven and always thinking about what is next. You are bold, full of ideas and want to be part of a team that is hungry to win. If this sounds like...

  • Client Success Coordinator

    2 weeks ago

    Irvine, United States BASK Full time

    Client Success CoordinatorPosition DescriptionWhy You?You are looking for something more intellectually stimulating and collaborative. You dig finding balance and can solve challenges with grace. You’re process driven and always thinking about what is next. You are bold, full of ideas and want to be part of a team that is hungry to win. If this sounds like...

  • Customer Service Manager

    4 days ago

    Irvine, United States Club Studio Full time

    **WHO WE ARE**: WELCOME TO THE CLUB. Where you’re not defined by one dimension. Where your favorite class is the next one. Where limits are only suggestions. Where you can do it all without going everywhere to do it. Club Studio is comprised of five innovative boutique fitness studios that were carefully curated to create a unique member experience, along...

  • Archipelago Customer Experience Team Sr. Manager

    4 weeks ago

    Irvine, United States OluKai Full time

    As Senior Manager, you will lead the customer experience team and cultivate a consumer-centric culture with a mission to deliver a best-in-class customer experience and build long-lasting relationships with our online customers. To be successful in t Customer Experience, Manager, Experience, Retail, Customer

  • Client Success Strategist

    4 weeks ago

    Irvine, United States MVML INC Full time

    Job Title: Client Success Strategist Key Responsibilities: 1. Account Management and Sales Support: - Investigate and resolve client issues and concerns in a prompt manner. - Regularly solicit feedback from clients to identify areas for improvement and implement actionable solutions. - Build and maintain strong relationships with internal stakeholders and...

  • Associate Project Manager, Customer Experience

    2 days ago

    Irvine, United States Yum! Brands Full time

    **Who is Taco Bell?** Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone’s favorite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. We’re not only the largest Mexican-inspired quick...