Client Success Coordinator

3 weeks ago


Irvine, United States Forward Air Full time

Compensation: $24 - 28 per hour

Company Overview:

Omni Logistics is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight. Omni Logistics is a wholly owned subsidiary of Forward Air, a leading asset-light provider of transportation services across the United States, Canada and Mexico. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first- and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. We are more than a transportation company. Forward is a single resource for your shipping needs.

The Client Success Coordinator is a highly visible role within our business, serving as the primary point of contact for our clients. The Client Success Coordinator monitors warehouse activity to ensure shipping targets are being met, to build understanding and ensure client expectations are fulfilled. From the point of view of our clients, our Client Success team is Ramp Logistics.

This role serves as a key liaison between clients and all departments and services provided by Ramp Logistics. This includes

handling client communications between departments, and coordinating with warehouse functional areas (shipping, receiving, VAS, inventory control, returns), finance, sales, and external vendors such as freight carriers.

Responsibilities include, but are not limited to, the following:

● Monitor shipping and receiving activity to ensure compliance with SLAs and work specifications

●Respond to client email and phone inquiries

● Develop and manage client relationships, building understanding and trust

● Track and follow up on outstanding client requests and issues to ensure timely resolution

● Initiate claims and investigations with internal departments and external vendors on behalf of clients

● Contribute to continuous improvement efforts to deliver better service to clients over time

● Manage special projects requested by clients, coordinating with internal departments and external vendors where needed

● Collaborate with internal departments and external vendors to deliver results for clients

● Assist as needed with onboarding new clients; coordinate with Operations and other departments to ensure client needs

and expectations are understood

The following is required for this role:

● 1-2 years or more experience in a customer service or customer-facing role

● Strong written and oral communication skills

● Strong organizational and planning skills

● Teamwork and collaboration skills, ability to interact at all levels of the organization

● Problem- solving ability

● Ability to quickly learn new software such as WMS, ERP, and reporting tools

● Ability to effectively manage multiple priorities in a dynamic, fast-paced environment with strict deadlines

●Maintain a positive, customer-centric mindset focused on solutions

The following is preferred for this role:

● Experience working with WMS systems or ERP systems (such as Manhattan or Netsuite)

●Experience working within a 3PL fulfillment service specializing in apparel and footwear

What We Offer:

* Competitive base salary.
* Two weeks of paid time off within the first year of employment, sick time and holidays.
* Company provided life insurance.
* Health, vision, and dental insurance options.
* Commuter benefit plan.
* Optional supplemental life insurance.
* 401(k)
* Wellness program.
* A great place to work with a terrific culture.



  • Irvine, United States Forward Air Solutions Full time

    Compensation: $24 - 28 per hour Company Overview:Omni Logistics is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight. Omni Logistics is a who Client Success, Coordinator, Brokerage, Transportation, Client Relations, Airline, Business Services


  • Irvine, United States BASK Full time

    Client Success CoordinatorPosition DescriptionWhy You?You are looking for something more intellectually stimulating and collaborative. You dig finding balance and can solve challenges with grace. You’re process driven and always thinking about what is next. You are bold, full of ideas and want to be part of a team that is hungry to win. If this sounds like...


  • Irvine, United States BASK Full time

    Client Success CoordinatorPosition DescriptionWhy You?You are looking for something more intellectually stimulating and collaborative. You dig finding balance and can solve challenges with grace. You’re process driven and always thinking about what is next. You are bold, full of ideas and want to be part of a team that is hungry to win. If this sounds like...


  • Irvine, United States Care Partners Full time

    Who We Are Founded in July of 2016, Care Partners was a career-long vision of two healthcare leaders looking to turn their personal stories of caregiving and love into a completely different approach to healthcare. What happened was so much more. Care Partners is a multi-faceted healthcare organization which showcases a Specialty Medical Group, Caregiving...


  • Irvine, United States Banfield Pet Hospital Full time

    Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through through a productive and efficiently...


  • Irvine, United States Banfield Full time

    Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through through a productive and efficiently...


  • Irvine, United States ETAP - Operation Technology, Inc. Full time

    ETAP empowers customers to make informed decisions throughout the life cycle of their projects with innovative software solutions for electrical systems. By applying ETAP solutions, customers experience continuous intelligence during design and engineering and into operations and maintenance using a unified electrical digital twin platform. ETAP supports...


  • Irvine, United States ETAP - Operation Technology, Inc. Full time

    ETAP empowers customers to make informed decisions throughout the life cycle of their projects with innovative software solutions for electrical systems. By applying ETAP solutions, customers experience continuous intelligence during design and engineering and into operations and maintenance using a unified electrical digital twin platform. ETAP supports...


  • Irvine, United States ETAP - Operation Technology, Inc. Full time

    ETAP empowers customers to make informed decisions throughout the life cycle of their projects with innovative software solutions for electrical systems. By applying ETAP solutions, customers experience continuous intelligence during design and engineering and into operations and maintenance using a unified electrical digital twin platform. ETAP supports...


  • Irvine, United States Cie Digital Labs Full time

    Performa is revolutionizing peace officer training: creating sharper minds and safer outcomes for law enforcement and citizens. Our technology is underpinned by rigorous scientific principles and has been proven to enhance informed decision-making in high-stakes scenarios. We are assembling a squad of force-multipliers who are passionate about driving...


  • Irvine, United States Cie Digital Labs Full time

    Performa is revolutionizing peace officer training: creating sharper minds and safer outcomes for law enforcement and citizens. Our technology is underpinned by rigorous scientific principles and has been proven to enhance informed decision-making in high-stakes scenarios. We are assembling a squad of force-multipliers who are passionate about driving...


  • Irvine, United States Quadient Full time

    **Connect with Quadient** Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every day,...


  • Irvine, United States Eclipse California Full time

    Eclipse California is a marketing communications and sales firm. That means our clients hire us to provide a personal touch with customers that they can't achieve themselves and don't trust anyone else to do. Because our personal approach has proved to be so successful, we do not do any telemarketing or direct mail! Instead, we create a personalized approach...


  • Irvine, United States SOLUGENIX Full time

    Overview Customer Solution Coordinator $23/hr - $25/hr Irvine, CA (Hybrid - 2 days Remote per week) 6+ month contract to possible hire Job ID 2024-9729 We are looking for multiple Customer Solution Coordinators. These are 6+ month contract to possible hire opportunities in Irvine, CA. PC's work a hybrid schedule with 3 days onsite and 2 days remote each...


  • Irvine, United States Kiros Catering Full time

    **Company Description**: Kiros Catering is a premier catering company dedicated to providing exceptional culinary experiences for a variety of events, from corporate meetings to weddings and everything in between. Our team is passionate about delivering top-notch service and creating memorable occasions for our clients. **Position Overview**: The Catering...

  • Account Coordinator

    4 weeks ago


    Irvine, United States Identified Talent Solutions Full time

    Job DescriptionJob DescriptionThe client is a dynamic and innovative advertising agency that specializes in creating impactful marketing campaigns for our clients. With a focus on creativity, strategy, and results, we pride ourselves on delivering exceptional solutions that elevate brands to new heights. As we continue to grow, we are seeking a motivated and...


  • Irvine, United States Eclipse California Full time

    Eclipse California is a marketing communications and sales firm. That means our clients hire us to provide a personal touch with customers that they can't achieve themselves and don't trust anyone else to do. Because our personal approach has proved to be so successful, we do not do any telemarketing or direct mail! Instead, we create a personalized approach...

  • Client Care Specialist

    17 hours ago


    Irvine, United States Cryoport Systems Full time

    Cryoport Systems is the life science industry’s most trusted provider of supply chain solutions for temperature-sensitive materials, serving biopharmaceutical, IVF and surrogacy and animal health organizations around the world. Cryoport Systems' proprietary Cryoport Express® shippers, Cryoportal® Logistics Management Platform, leading-edge Smartpak...

  • Water Client Manager

    9 hours ago


    Irvine, United States T&M Associates Full time

    Job DescriptionJob DescriptionT&M Associates is currently seeking a highly motivated professional to expand our national Environmental Practice in our California market. The successful candidate will be a self-starter, capable of creating and implementing a successful business plan to leverage existing client relationships and establish new ones to position...


  • Irvine, United States BRIDGEMED SOLUTIONS INC Full time

    Job DescriptionJob DescriptionBridgeMed Solutions, Inc is seeking a Sales and Logistics Coordinator. Training will be provided.Are you passionate about pioneering medical innovations? Join our dynamic team at BridgeMed Solutions, where we're revolutionizing healthcare through cutting-edge technology. Our client is a leading medical device company...