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Onsite Support Technician

4 months ago

Arlington, United States DMI Full time

About DMI:
About the Opportunity:
DMI is looking for a **Client Services Support Technician **to support a federal customer in the DC Metro area.
- Act with a team of technicians in the performance of onsite Support activities.
- Perform complex installations and Configurations of desktops, laptops, mobile devices, and associated Peripherals and related Software.
- Work with teams in the performance of onsite Updates, Configuration changes, or Software installations.
- Work with teams in the performance of bulk MACDs.
- Work with technical Support and setup during special events such as conferences.
- Provide lead technical assistance to End Users.
- Liaise with and Support Customer VIPs.
- Resolve escalated Service delivery issues, including communicating Service delivery issues to the appropriate internal stakeholders, and Support communications to the field force from the business liaisons regarding Service delivery issues.

Qualifications:

- BS/BA in Computer Science, Information Technology, or an equivalent combination of education or experience.
- Five or more years of experience in service delivery and Network hardware and software Configuration troubleshooting.
- Experience with various desktop systems, operating systems, and diverse technical environments.
- Excellent customer service orientation and verbal communication skills.
- Experience Supporting Windows Operating Systems, MAC Operating Systems, MS Office, VPN, local and Network printing, and mobile device services such as ActiveSync.
- Ability to install Software for and troubleshoot a wide range of Applications.
- Experience in a financial services environment preferred.
- Analytical thinking and problem-solving ability.

**Location**: Arlington, VA

**Physical Requirements**: N/A

**US Citizenship Required**

**Working at DMI**

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

- Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
- Development - Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
- Financial - Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
- Recognition - Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses.
- Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.

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