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IT Support Technician
2 months ago
Position Overview
Apex Systems is seeking a dedicated Desktop Support Specialist to join our team. This role is essential in delivering exceptional technical assistance and customer service.
Work Environment
This position is onsite and operates Monday through Friday.
Compensation
The hourly wage ranges from $17 to $23.
Key Responsibilities
- Address and resolve hardware and software issues by responding to support tickets.
- Provide top-tier technical customer service to ensure user satisfaction.
Required Knowledge
- Familiarity with Virtualization Technologies
- Experience with MAC / iOS systems
- Proficiency in ServiceNow
- Understanding of O365 applications
- Knowledge of Windows 10 and Windows 11
- Experience with Active Directory
Educational Qualifications
- Preferred: A+ Certification
- Preferred: Network + Certification
- Preferred: Associate degree in Computer Science or Information Systems
Professional Experience
- Experience in an enterprise-level environment
- Background in Networking
- Involvement in project participation
- Strong written and verbal communication skills
- Expertise in Customer Service and White Glove Service