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Advanced Customer Service

4 months ago

Folsom, United States V3 Electric Full time

**Why V3?**
- V3 Electric is one of the nation’s fastest growing solar companies and we were recently named to Inc. 5000's fastest-growing private companies in the US. Other noteworthy awards include Great Places to Work, Top Solar Contractors, and the Golden Stevie Award for our industry-best training program._

**Brief Description**:
This is a permanent, full-time position with room to grow in the company. Our escalated Customer Service Associates work closely with our Inside Sales department. This is a great opportunity for someone interested in growth. You must be able to initiate and start tasks on your own and be able to manage yourself. Those who are able to multitask and prioritize responsibilities do best in this position.**_Sales skills and high level communication skills are required for this position_**

**Responsibilities**:

- Ability to answer escalated customers questions/concerns, going above and beyond to educate them about the process
- Communicating with customers throughout duration of project
- Promoting the products and services we offer
- Acknowledging and responding to customers
- Responding promptly to customer's inquiries
- Working well in a team environment but also individually
- Keeping database up to date with all communication
- Self-motivated completion of tasks
- Communicating with other departments to collectively manage challenging accounts

**Qualifications**:

- Excellent verbal and written communication skills
- Can work and communicate effectively within a team
- Positive attitude
- Good work ethic

Pay: $19.00 per hour + quarterly bonuses (depending on performance).

Shift: Monday-Friday

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance