Customer Service Representative

1 week ago

Folsom, United States Spark Car Wash Full time
About the Job

Job Type:

  • Full-time

Shift and Schedule:

  • Weekends as needed
  • Evenings as needed
  • Holidays

Benefits:

Pulled from the full job description

  • Opportunities for advancement

Full job description:

Customer Service Attendant Position

Spark is a rapidly growing network of high-tech car washes with plans to conquer the US and beyond.

If you like being around actual human beings (rather than just seeing them on a computer screen), if you want your manager to get to know your strengths and train you (rather than just fire off an email), if you've ever wondered what would happen if you put a bunch of balloons through a car wash tunnel (the balloons wouldn't burst because our state-of-the-art washers are so soft and precise), then Spark is the place for you.

We're a young, lively, ambitious team with a mission to give every car a clean owner and every employee a fulfilling career. You'd be joining an innovative brand at the start of an exciting journey, with lots of potential for growth, advancement, and a clean car.

Job Summary: Customer Service Attendant

  • Your role is to provide a safe, fast, friendly experience to customers while ensuring a clean, well-maintained facility.
  • In addition, you'll receive cross-training in other duties and procedures so that you can grow your skillset and assist in other roles.

Key Responsibilities:

  • Be the friendly face of Spark, offering customers a smile and prompt service.
  • Identify opportunities to improve our customer service–we love hearing new ideas.
  • Control traffic flow and pedestrian safety, ensuring correct vehicle processing is followed.
  • Be the eagle-eyed vehicle inspector at the tunnel entry, checking cars are entering safely and removing excess dirt and debris.
  • Take charge of keeping the car wash, the grounds, and the restrooms clean, tidy, and well-stocked.
  • You'll be a mean mopper, a swift trash gatherer, and a whiz at unclogging vacuums.
  • Help maintain clean equipment and tools, ensuring any repair issues are promptly reported to the Manager.

Requirements:

  • The Customer Service Attendant position is an important role at Spark–you're the face of our brand. You'll be good with people and have a real sense of pride in your work.
  • Spark is a fast-paced, dynamic environment–we're looking for someone who can follow instructions but also work independently with a sense of timing.
  • We're looking for a candidate with great attention to detail–someone who can spot a problem quickly.
  • Because we are growing, we are interested in candidates who also love to be curious, to learn, and to grow.

Physical Requirements/Working Conditions:

  • The position requires the ability to perform physical activities that require considerable use of your arms and legs and moving your whole body, such as walking, standing, bending, stooping, and handling of tools/materials as well as lifting up to 50 lbs.
  • The position requires the ability to see details at close range (within a few feet of the observer).
  • The Customer Service Attendant position works in all types of weather conditions and requires an individual with availability to work a flexible schedule, including some evenings, weekends, and holidays.

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