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Automotive Customer Service Specialist

2 months ago

Folsom, United States Group 1 Automotive Full time

About Us

Folsom Lake Toyota is part of Group 1 Automotive, a leading automotive retail sales and service organization.

Our Team

We are a dynamic and growing team of professionals who are passionate about delivering exceptional customer service and providing a world-class experience for our clients.

Job Summary

We are seeking an experienced Automotive Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring that our customers receive the highest level of service and satisfaction.

Key Responsibilities

  • Provide exceptional customer service and ensure that customer needs are met and exceeded.
  • Work closely with our service technicians to ensure that vehicles are repaired and maintained to the highest standards.
  • Communicate effectively with customers to understand their needs and provide solutions.
  • Meet and exceed sales and customer satisfaction targets.
  • Participate in ongoing training and development to stay up-to-date with the latest technologies and industry trends.

Requirements

  • Minimum 2 years of experience as an Automotive Service Advisor.
  • Proven track record of delivering exceptional customer service and meeting sales targets.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • High school diploma or equivalent required.

What We Offer

  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including health, dental, and vision insurance.
  • A 401(k) plan with company match.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.