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Customer Service Representative

2 months ago

Folsom, United States Folsom Chevrolet Full time
Job Description

Position: Customer Service Representative at Folsom Chevrolet

Are you an experienced Call Center Specialist seeking a rewarding position? We are looking for dedicated individuals to become part of our team.

Role Overview:

As a Customer Service Representative, you will be essential in assisting clients with appointment scheduling, providing updates on service requests, and enhancing customer loyalty. Your strong communication skills, adaptability, and organizational prowess will be vital for success in this role. Additionally, effective time management, self-drive, and interpersonal abilities will contribute to your performance.

Key Responsibilities:

  • Manage incoming calls and online appointment inquiries
  • Utilize computer systems proficiently
  • Deliver exceptional service to all customers
  • Suggest appropriate services and products to clients
  • Embrace feedback and coaching to achieve performance targets
  • Complete additional tasks as required

Qualifications:

  • High school diploma or equivalent
  • Prior experience in customer service
  • Experience in a call center is preferred
  • Strong verbal communication skills
  • Computer literacy is essential

As a Customer Service Representative, you will have the chance to earn a competitive hourly wage along with potential performance-based bonuses. Become a valued member of our team focused on delivering excellence.