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Sales & Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Sales & Customer Service Associate. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our services, and contributing to the growth and success of our business.
Key Responsibilities- Provide outstanding customer service and ensure that every client feels valued and understood.
- Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations.
- Support clinic flow by greeting clients, scheduling services, answering questions, and addressing concerns.
- Help grow and retain a client base both in-person and through outreach efforts.
- Contribute to the overall cleanliness and maintenance of the clinic.
- Must be 18 years or older.
- Be a critical thinker with basic math, computer skills, and the ability to multitask.
- Have excellent people skills and be able to establish positive relationships with guests.
- Be a supporter of Total Body Care with a general knowledge of massage, stretch, and skin care services.
- Unlimited bonuses and commissions.
- Paid Sick Time (PST) for all team members.
- A flexible schedule for a better work-life balance.
- Long-term career planning and advancement.
- 401k & Health Insurance.
- Discounted retail & services.
At Massage Envy, we are committed to delivering an excellent experience and growing our member base to help more people on their wellness journey. We offer a supportive and caring community that strives to celebrate individuality and share knowledge.
