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Customer Service Representative

2 months ago

Folsom, United States Chevrolet Dealership Full time

Job Title: Call Center Specialist

**About the Role**

As a Call Center Specialist at Chevrolet Dealership, you will be responsible for handling incoming and outgoing phone calls and emails. You will work in a call center staffed and managed by the Dealership, where you will prospect follow-up calls, set appointments for service, and gauge customer satisfaction. Additionally, you will answer customer internet inquiries, schedule service appointments, and reschedule no-show customers.

**Key Responsibilities**

* Handle incoming and outgoing phone calls and emails
* Prospect follow-up calls and set appointments for service
* Gauge customer satisfaction
* Answer customer internet inquiries
* Schedule service appointments and reschedule no-show customers

**What We Offer**

* A dynamic and supportive work environment
* Opportunities for professional growth and development
* Competitive compensation and benefits package

**Requirements**

* Excellent communication and customer service skills
* Ability to work in a fast-paced environment
* Strong problem-solving and analytical skills

**How to Apply**

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application.