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Customer Service Representative

2 months ago

Folsom, California, United States ConferenceDirect Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at ConferenceDirect. As a key member of our Contact Center, you will be responsible for providing exceptional service to our clients and ensuring their needs are met with professionalism and efficiency.

Key Responsibilities
  • Handle incoming calls and respond to customer inquiries in a timely and effective manner.
  • Process inbound hotel reservations and event registration calls, ensuring accurate and efficient handling of customer requests.
  • Utilize quality assurance guidelines and call flow models to ensure consistent and high-quality service delivery.
  • Collaborate with peers and share best practices for providing exceptional customer service.
  • Develop effective internal communication skills with Coordinators to ensure accuracy of relaying event information to customers.
Requirements
  • High School Degree or equivalent experience.
  • 2+ years of Contact Center experience.
  • Excellent verbal and written communication skills.
  • Bilingual required.
Preferred Qualifications
  • Experience working within the Hotel, Hospitality, Event or Conference Management Industries.
What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.