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Patient Experience Coordinator
3 months ago
**The Opportunity**
**Responsibilities**:
- Interact with prospective people to connect them to Mindful Care.
- Support people through the intake process and establishing their Patient Portal and provide people with basic tech support to facilitate their provider experience.
- Provide Check-in and Check-out for everyone.
- Provide same-day eligibility and verification.
- Help collect balance due, copayments, and no-show fees.
- Tackle all provider requests for contact with patients.
- Act as office manager and provide office maintenance, point of contact for new office staffing, and escort in-office visits to the examination room.
- Triage all incoming inquiries for other departments.
- Other tasks as assigned by management.
- 2+ years of experience in a medical office/hospital/clinic environment is required; previous experience in mental health care is preferred.
- High school diploma or equivalent required.
- Experience verifying health insurance.
- Prior customer service experience (medical or mental health practices preferred).
- Strong verbal, written, and interpersonal communication skills.
- Must be well organized, attentive to details, and can work in a fast-paced work environment
- Must have strong computer proficiency.
- Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.
**Position Type & Schedule**:
- Type: Regular Full-time
- Hours: Monday - Friday 8:00AM - 5:00PM ET
- Location: 100% Office
**Compensation**
**About Us**
Mindful Care is the first-ever same-day mental health company focused on providing urgent psychiatric care, group therapy, and individual therapy, all covered by many insurance providers - including Medicare. Powered by innovative technology, Mindful Care patients don’t have to wait weeks to see a qualified mental health provider. The company offers in-person and telehealth options, including for addiction recovery.
**About Mindful Care**:
At Mindful, we believe that mindful treatment starts with having the most caring staff that embrace the Patient Experience. Our staff of talent varies across many professional and experiential domains and we are always looking to expand on our services and those who provide them.
