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Compliance Officer

3 months ago

Wilmington, United States Phillips & Cohen Associates Full time

Phillips & Cohen Associates, Ltd., the global leader in deceased account management and compassionate engagement services with operations in the United States, United Kingdom, Canada, Ireland, Germany, Australia and New Zealand, is seeking a Compliance Representative in support of its United States team. Under guidance from the Site Director and senior Compliance leaders, the incumbent’s role is to ensure branch activity remains in-accordance with Company standards and that our operations follow all applicable regulation. This is a good role for those who believe in treating customers with dignity and respect, and a great opportunity to work for a truly unique international business in a hands-on role.

**Responsibilities**:

- Conduct high-volume review of call-center actions to include quality-assurance (QA) scoring, closed-loop feedback, trend analysis, and reporting for management and colleagues.
- Upload data, including consumer complaints and expressions of dissatisfaction to client systems and spreadsheets for use in reporting and analysis.
- Thoroughly & completely investigate and assist in preparation of responses to official customer inquiries and government agencies.
- Deliver fair outcomes and ensure own conduct maintains the orderly and transparent operation of financial markets.
- Assist in the preparation of data, deliverable and remediation of government, internal and client audits.
- Support the design, improvement, and implementation of our compliance management systems.

**Qualifications**:

- Experience reviewing compliance within debt collections, preferably within a 3rd-party servicer, is required. Legal education/schooling and or familiarity with licensing would be considered in place of experience.
- High school diploma or equivalent required; bachelor’s degree preferred.
- Bilingual fluency preferred (English + Spanish or French).
- Must be of high moral character, be able to make objective decisions, and be willing to champion the Company’s values.
- Demonstrated reliability and punctuality; flexibility to work evenings on a regular rotation.
- Computer literacy to include firm understanding of Microsoft Office products.
- Ability to interact politely and professionally with colleagues and clients.
- Excellent writing skills are required.

**Key attributes**; Commitment; Compliance; Compassion; Innovation; Compliance; Accuracy; Consistency; Policy & Procedure; Fair; Equitable; Treating Customers Fairly (TCF); Quality-Assurance; Risk Mitigation; Oversight; Feedback; CFPB; Fair Debt Collection Practices Act (FDCPA); TCPA; Debt Collection Best-Practices; Licensing; Research & Audit
- **About Phillips & Cohen Associates, Ltd.**_ _PCA provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, veteran status, genetic information and any other basis protected by federal, state or local laws._
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._

Pay: $21.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday

**Experience**:

- 3 party debt collection: 3 years (required)
- Microsoft Office: 2 years (required)
- licensing: 2 years (preferred)

**Language**:

- English + Spanish or French (preferred)

Work Location: Hybrid remote in Wilmington, DE 19801