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Operations Center Supervisor

4 months ago

Jamaica, United States ALSTOM Full time

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signaling and digital mobility solutions. Joining us means joining a truly global community of more than 75,000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.

Join us as Alstom, and you’ll be looking at a career-defining role based in New York.

Join us as Alstom, and you’ll be looking at a career-defining role based in JFK.

**The Operations Center Supervisor is the primary Site Shift Leader for all activities that involve the operations of trains, the movement of passengers and posture of wayside system components and personnel. Is responsible to direct and supervise operations center personnel that perform ATC, SCADA, Rapid Response and Access Control. Is responsible to develop and implement strategies to ensure that operations are conducted safely, reliably and efficiently and in conformance with rules and procedures. Takes the leadership role to implement maintenance activities of employees and subcontractors, directs revenue activities during normal and emergency event. Responsible for overseeing and supervising a shift of employees that perform activities that support the operations and maintenance of AirTrain JFK. Responsible to enforce Company policies, operations center rules and levy discipline.**

**Key responsibilities and challenges**:
**Administrative **- **Record, review, track and analyze system delays, work and occupancy permits, service levels, incidents, MAXIMO logs, downtime tracking reports, budgets, overtime, attendance, performance discussions and other administrative procedures as required. Follow all communication protocols to inform management, client and airport personnel about all events that affect revenue service. Follow-up and follow-through to ensure commitments are met, issues are resolved and appropriate and complete communication has been fulfilled. Reports fully and completely to management about all activities that affect safety and revenue service. 25%

**Operations **- Develop and implement shift work schedules that effectively and efficiently uses resources to support revenue service. Supervises all revenue activities in accordance with service plan to include service levels, radio communication, spare train utilization, troubleshooting, testing and any other functions which affect the delivery of customer service. Implements contingency plans for service disruptions and emergencies to minimize delays. Ensure vehicles are scheduled for service, inspections, cleaning or repair are available at the scheduled times and locations**. **Reports fully and completely** **to** **management about all activities that affect safety and revenue service.** **Works in the position of Operations Center Operator for break periods, lunch and other times to ensure consistency of operations and maintenance. 20%

**Maintenance**:

- **Required to lead Site Shift briefings and to supervise the safe and efficient execution of work areas, work permits and clearance in accordance with existing rules and procedures. Supervises rail vehicle consists and ensures that the trains are correctly configured for movement into revenue service. Coordinates work activities across department lines so that service commitments and on-time performance can be met. Develop and implement contingency plans for changes or events that affect planned work schedules. Required to close out work orders in MAXIMO in accordance with established standards. Reports fully and completely to management about all activities that affect safety and revenue service. 20%

**Training & Development **- **Required to train, qualify and certify employees to perform job tasks proficiently, efficiently and safely. Evaluate employees’ performance and provide them with feedback to improve their skill levels. Conduct on-the-job training, re-training, re-certifications and examinations as established by the Company to qualify employees to perform work tasks. Ensure employees are trained and qualified to perform work activities. Reports fully and completely** to **management about all activities that affect safety and revenue service. 15%

**Safety **- **Responsible to communicate to and train employees on safety standards and procedures. To protect their own safety as well as the safety of their co-workers and subordinates. Conduct safety audits, risk assessments and perform other safety related to measures to reduce and eliminate safety hazards. Enforce the Company’s safety policies and standards, correct unacceptable behavior and levy discipline when an employee engages in unacceptable behavior. Reports fully and completely** to **management about all activities that affect safety and revenue service. 20%

**Q