Current jobs related to Airport Lounge Operations Supervisor - Jamaica, New York - Hyde Park Hospitality

  • Airport Lounge Supervisor

    1 month ago

    Jamaica, New York, United States Hyde Park Hospitality Full time

    Job Title: Airport Lounge SupervisorHyde Park Hospitality is seeking a highly motivated and experienced Airport Lounge Supervisor to join our team. As a key member of our operations team, you will be responsible for ensuring the highest level of guest satisfaction and quality service in our airport lounge.Key Responsibilities:Oversee the daily operations of...

  • Executive Chef

    4 days ago

    Jamaica, New York, United States Flik Hospitality Group Full time

    Job DescriptionJob Description Flik Hospitality Group Salary: $100000 / yearOther Forms of Compensation: Key Responsibilities:Manage and oversee all culinary functions for various airport lounge clients at JFK Airport.Lead a team of associates and oversee all safety and sanitation as it pertains to the account.Plan and create all menus, manage inventory, and...

  • Airport Concierge

    2 weeks ago

    Jamaica, New York, United States Airport Terminal Services Full time

    Airport Terminal ServicesWe are seeking a skilled and courteous Airport Concierge to join our team at Airport Terminal Services.Key Responsibilities:Provide exceptional customer service to clients at airport gates, arrival halls, and curbside areas.Develop and maintain knowledge of airport amenities, including restaurants, services, retail locations, and...

  • Airport Executive Chef

    4 weeks ago

    Jamaica, New York, United States Sodexo Full time

    Job Title: Airport Executive ChefWe are seeking an experienced Airport Executive Chef to join our team at the American Airlines/British Airways (AA/BA) lounges at JFK Airport. As a key member of our culinary team, you will be responsible for overseeing the food production and service in our premium airport lounges.Key Responsibilities:Purchasing and...

  • Airport Service Ambassador

    5 days ago

    Jamaica, New York, United States Airport Terminal Services Full time

    Airport Terminal Services is seeking a skilled Airport Concierge to provide exceptional guest experience at our airport terminal. Key responsibilities include:Key Responsibilities:Greet and assist clients at airport gates, arrival halls, and curbside areas.Develop and maintain professional relationships with airlines and regulating agencies.Provide knowledge...

  • Airport Operations Manager

    2 weeks ago

    Jamaica, New York, United States Dnata Full time

    {"title": "Passenger Service Supervisor", "description": "Key ResponsibilitiesAs a Passenger Service Supervisor at Dnata, you will be responsible for overseeing the workflow of the Passenger Services team, ensuring daily duties are performed safely and efficiently. This includes electronic check-in of passengers, verification of documents, and assignment of...

  • Airport Operations Manager

    4 weeks ago

    Jamaica, New York, United States Dnata Full time

    {"title": "Passenger Service Supervisor", "description": "Job SummaryWe are seeking a highly skilled Passenger Service Supervisor to join our team at JFK Airport. As a key member of our operations team, you will be responsible for overseeing the workflow of our Passenger Services team, ensuring daily duties are performed safely and efficiently.Key...

  • Airport Shuttle Operations Manager

    1 week ago

    Jamaica, New York, United States ABM Industries, Inc. Full time

    Job Summary:The Airport Shuttle Supervisor position is responsible for coordinating and executing daily operations of the shuttle bus service. This includes giving direction, motivation, and guidance to Bus Operators and Fueler/Cleaners. The successful candidate will be responsible for reporting daily operations and ensuring the smooth execution of the...

  • Airport Restaurant Operations Manager

    4 weeks ago

    Jamaica, New York, United States SSP Full time

    Job Overview:We are seeking a seasoned Traveling Multi-Unit Restaurant Leader to oversee top airport restaurants and drive business growth. As a key member of our team, you will be responsible for managing front-of-house and kitchen operations, training and developing teams, and optimizing costs.Key Responsibilities:Operational Excellence: Ensure seamless...

  • Airport Security Operations Director

    2 weeks ago

    Jamaica, New York, United States Global Elite Group Full time

    Global Elite Group: Aviation Security ExcellenceWe are seeking a highly skilled and experienced Operations Manager to join our team at JFK International Airport. As a key member of our aviation security team, you will be responsible for providing world-class security services to our clients.Key Responsibilities:Leading a team of security officers to ensure...

  • Airport Operations Coordinator

    5 days ago

    Jamaica, New York, United States SSP America Full time

    Key Responsibilities:Manage financial reporting software, including My Inventory, Crunchtime, and Lynx, to ensure accurate and timely data entry.Reconcile vouchers and balance cash daily for all operating units, maintaining a high level of accuracy and attention to detail.Establish and maintain contact information for airport vendors, fostering strong...

  • Airport Operations Coordinator

    2 weeks ago

    Jamaica, New York, United States SSP America Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Assistant to join our team at SSP America. As an on-site administrator, you will be responsible for managing financial reporting software, including My Inventory, Crunchtime, and Lynx. Your key responsibilities will include:Key ResponsibilitiesEnter deposits and reconcile...

  • Airport Security Officer

    1 month ago

    Jamaica, New York, United States Omni-Serv L L C Full time

    Job Type: Part-timeDescription:Omni-Serv L L C is seeking licensed security professionals to secure construction enclosures within the terminal areas of JFK Airport. As a Security Escort, you will be responsible for monitoring and escorting non-badged visitors and personnel while in controlled access areas or in other locations within the airport facilities...

  • Airport Operations Director

    1 week ago

    Jamaica, New York, United States Mai Placement Full time

    Job OverviewWe are seeking an experienced Airport Operations Director to oversee the day-to-day operations of our airline catering facility. The successful candidate will be responsible for ensuring smooth production, timely delivery, and compliance with industry standards.Key ResponsibilitiesLead and manage the daily operations of the airline catering...

  • Airport Haulage Driver

    1 week ago

    Jamaica, New York, United States Alliance Ground International, LLC Full time

    Job Title: CDL DriverJob Summary: We are seeking a skilled CDL Class A driver to join our team at Alliance Ground International, LLC. As an Airport CDL Driver, you will be responsible for safely operating a tractor trailer to transport cargo to and from the airport.Key Responsibilities:Hold a valid CDL Class A license with hazmat endorsementsOperate a...

  • Airport Support Agent

    4 weeks ago

    Jamaica, New York, United States PrimeFlight Aviation Services Full time

    About PrimeFlight Aviation ServicesPrimeFlight Aviation Services is a leading provider of commercial services within the aviation industry. We are committed to maintaining a positive working environment and treating all team members with respect.Job DescriptionOur Skycap Agent is a front-line representative responsible for assisting passengers with their...

  • Airport Entertainment Manager

    4 weeks ago

    Jamaica, New York, United States Gameway Full time

    Job OverviewGameway is seeking a highly motivated and experienced Airport Entertainment Manager to lead our team at JFK Airport. As a key member of our management team, you will be responsible for driving sales growth, developing a positive company culture, and ensuring exceptional customer service.Key ResponsibilitiesDevelop and implement sales strategies...

  • Food and Beverage Service Associate

    4 weeks ago

    Jamaica, New York, United States Hyde Park Hospitality Full time

    Job SummaryThe Food and Beverage Runner provides exceptional guest service to our airport lounge patrons. This role involves delivering food and beverage items to guests in a timely and safe manner, ensuring a memorable experience.Key ResponsibilitiesDeliver food and beverage items to guests in a timely and safe mannerEngage with guests to ensure their needs...

  • Security Operations Center Supervisor

    1 week ago

    Jamaica, New York, United States ERMC Aviation LLC Full time

    Job Title: Security Operations Center SupervisorERMC Aviation LLC is seeking a highly skilled and experienced Security Operations Center Supervisor to join our team. As a Security Operations Center Supervisor, you will be responsible for overseeing the daily operations of our office, ensuring the safety and security of our employees and assets.Key...

  • Security Shift Supervisor

    1 week ago

    Jamaica, New York, United States Allied Universal® Full time

    Job Title: Security Shift SupervisorJob Summary:Allied Universal is seeking a Security Shift Supervisor to oversee an airport located in Jamaica, Queens. The successful candidate will supervise and coordinate the delivery of quality services on a specific shift at an assigned customer.Key Responsibilities:Supervise staff on assigned shift, providing...

Airport Lounge Operations Supervisor

2 months ago

Jamaica, New York, United States Hyde Park Hospitality Full time
Job Overview

Position: Airport Lounge Supervisor

Compensation: $28.00 per hour

Role Summary:

The Airport Lounge Supervisor serves as a proactive leader, dedicated to implementing policies, procedures, and brand standards to enhance guest satisfaction. This position involves coordinating both administrative and operational tasks of assigned team members within the premium lounge environment, specifically supporting the Chase Sapphire Lounge by The Club. The Supervisor will oversee all front-of-house (FOH) staff during their shifts, ensuring exceptional hospitality service and operational excellence.

Essential Skills:

  • Guest Relations: Uphold a friendly and courteous demeanor, ensuring the highest level of guest experience while addressing inquiries effectively.
  • Hospitality Orientation: Focus on guest satisfaction and creating memorable experiences through warm and generous service.
  • Leadership: Provide clear guidance and direction to team members, leading by example.
  • Multi-Tasking: Manage various responsibilities simultaneously while maintaining focus on priority tasks.
  • Active Listening: Engage fully with guests and team members, demonstrating understanding and responsiveness.
  • Communication: Convey information effectively through verbal and written means.
  • Conflict Management: Address and de-escalate issues professionally and courteously.
  • Problem-Solving: Identify and implement solutions to operational challenges.

Key Responsibilities:

  • Supervise shifts, conduct pre-shift meetings, and document shift activities.
  • Ensure guest needs are met through effective communication and service skills.
  • Regularly interact with guests to guarantee satisfaction with their lounge experience.
  • Coordinate team members in alignment with company policies and regulations.
  • Direct the activities of up to 30 team members during peak times.
  • Delegate tasks to staff and monitor completion.
  • Provide coaching and training to FOH staff.
  • Assist with maintaining cleanliness in all areas of the lounge.
  • Communicate positively with guests and staff, responding to requests appropriately.
  • Maintain composure during busy periods and emergencies, serving as a role model.
  • Ensure front desk staff greet guests warmly and address inquiries about lounge services.
  • Resolve guest complaints efficiently to uphold high service standards.
  • Support management in the hiring process for new staff.
  • Collaborate with lounge managers to address service-related guest requests.
  • Monitor beverage service to ensure compliance with regulations.
  • Stay informed about regulatory requirements relevant to lounge operations.
  • Maintain necessary certifications related to alcohol management and food safety.
  • Perform administrative duties as needed.
  • Ensure compliance with TSA and local airport authority regulations.
  • Other responsibilities as assigned.

Key Attributes:

  • Team-Oriented: Collaborate effectively with all staff and departments.
  • Accountability: Take ownership of assigned duties and responsibilities.
  • Customer-Centric: Prioritize the needs and expectations of guests and stakeholders.
  • Decision-Making: Make timely and effective decisions in unexpected situations.
  • Operational Knowledge: Understand lounge operations and overall business functions.
  • Effective Communication: Provide information clearly and efficiently.
  • Safety Awareness: Follow safety protocols and report incidents promptly.

Minimum Qualifications:

  • 5 years of experience in guest service or hospitality.
  • 2-3 years of supervisory experience.
  • Demonstrated leadership and management capabilities.
  • Ability to interact positively with guests and colleagues.
  • Capacity to present information effectively in various settings.
  • Composure under pressure and awareness of diverse environments.
  • Professional appearance in line with service standards.
  • Physical ability to stand for extended periods and lift up to 40 pounds.
  • Flexibility to work rotating shifts, including weekends and holidays.
  • Successful completion of security background checks for airport access.

Benefits:

  • Comprehensive Medical Insurance (Health, Dental, Vision)
  • Disability Coverage
  • Paid Time Off and Vacation
  • 401K Plan with Company Matching
  • Employee Assistance Program (EAP)
  • Corporate Discounts on various products and services

About Hyde Park Hospitality:

Hyde Park Hospitality (HPH) is a dynamic and rapidly growing company with a strong foundation in the food service industry. Recognized for its growth, HPH offers a range of services including airport concessions, staffing management, brand licensing, and food and facilities management. Committed to diversity, HPH welcomes applicants from all backgrounds to join our team and contribute to our mission of excellence.