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Bdc Customer Service

4 months ago

Glenview, United States Bredemann Toyota Full time

We are looking for a BDC / Customer Service Rep to join our team Multiple shifts available - day or evening hours. Full-time or part time available

WE OFFER:

- Blue Cross Blue Shield Medical Insurance (PPO or HMO) for full-time positions
- 401k with company match for full-time positions
- Paid holidays
- Paid vacation
- Employee Discounts
- Weekly payroll and direct deposit
- Stable work environment
- Flexible Spending Account through Ameriflex

RESPONSIBILITIES:

- Responsible for answering incoming phone calls for the service department and assisting customers with scheduling service appointments for Toyota and Ford stores.
- Make outgoing calls to customers to schedule appointments - service reminders, service recall notifications, etc.

**REQUIREMENTS**:

- MUST have great computer skills. You will be switching between multiple computer programs while on the phone with customers. Basic knowledge of MS Word and Excel are required.
- Experience scheduling appointments or reservations or other customer service experience outside of the auto industry is also helpful.
- Any previous experience working in an auto dealership is preferred.
- Have experience working directly with customers and demonstrate an outgoing and enthusiastic personality and patience when dealing with customers.
- Bilingual is a PLUS but not required.
- Knowledge of Reynolds & Reynolds ERA system and/or X-Time Scheduling system are a HUGE plus but not required and training will be provided on these systems.
- MUST be able to pass a criminal background check and provide three professional references prior to starting