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Guest Experience Ambassador

3 months ago

New York, United States QC Terme USA Full time

QC Terme is the leading Italian wellness provider, with 6 spas and 5 spa resorts worldwide. Nine of the spas are located in Italy, and the company opened the first spa outside of Italy in 2018 in Chamonix, France. Other international openings are under way, with the first US Spa, opening on Governors Island in 2022.

QC Terme spas are experiential destination day spas that are typically fit-out in historical buildings but can be built from the ground up, in unique locations with beautiful views. The spas feature various forms of hydro therapeutic, thermal, and sense-stimulating pools that encompass about 30-35 experiences per spa.

Our beautiful NY Spa is located on Governors Island only 8 minutes by ferry. We offer free transport via ferry to the Island.

**Job Summary**:
The Guest Experience Ambassador is responsible for engaging with guests and ensuring an exceptional guest experience at the spa, while maintaining the facility functionality and overall atmosphere. This role combines a passion for hospitality with meticulous attention to detail, ensuring that all guests receive outstanding service, and that the spa environment is kept in line with Company standards.

**Duties/Responsibilities**:

- Guide guests and traffic through spa experience.
- Engage with guests, provide information, and answer guest questions.
- Manage flow, efficiently helping guests with needs and directing as needed.
- Check tidiness of spa areas with attention to detail as well as adherence with QC NY standards.
- Notify manager on duty of any guest complaint.
- Perform other duties as assigned by management.

**Minimum Qualifications**:

- Work to understand, meet, and exceed guest expectations/service.
- Excellent communication and interpersonal skills.
- Open availability, including weekends, holidays, and nights.
- Detail-oriented with a commitment to maintaining high standards.
- Must be willing to work as necessary in changing climate conditions.
- Ability to manage multiple tasks and work under pressure.

**Physical Demands**: While performing these job duties, the employee is regularly required to see, talk, hear, and reach. The employee is regularly required to sit, walk, and stand for long periods of time. The employee is required to use dominant hand coordination for simple grasping, pushing/pulling, and fine manipulation. The employee is also required to lift and carry up to 25 pounds, bend, squat, kneel, and reach above shoulder level. The employee may be exposed to extreme temperatures, dust, dampness, and moving machinery. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position and does not contain all of the essential requirements and functions of the position. Employees will be required to perform any other job-related duties assigned by their supervisor. This job description does not include all the duties that may be assigned to the employee, and it may be revised from time to time with or without notice.

Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Department Head.

This document does not create an employment contract, implied or otherwise, other than an employment relationship. The employee will actively follow Company policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations.

QC NY Spa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.

**Job Types**: Full-time, Part-time

Pay: $24.00 per hour

Expected hours: 25 - 35 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekends as needed

Application Question(s):

- What is your availability?

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Ability to Commute:

- New York, NY 10004 (