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Guest Experience Ambassador

2 months ago

new york city, United States SUMMIT One Vanderbilt Full time

At SUMMIT One Vanderbilt, we believe in creating an environment that takes our guests on a journey of emotional and physical connections. It is our promise that we will deliver this experience everyday by making sure that we are unified in our values of Attitude, Creativity, Safety, and Professionalism.


Key Responsibilities

  • Embody our brand and service values in both internal and guest interactions
  • Act as a host by greeting and orienting guests as they enter assigned areas
  • Ensure the safety of guests while in assigned areas
  • Display Guest Experience training standards daily and consistently to enthusiastically create an unforgettable experience through personalized service
  • Provide a high level of guest service by engaging guests, answering questions, resolving issues, making thoughtful recommendations, and identifying opportunities to personalize each experience
  • Be knowledgeable of the SUMMIT One Vanderbilt brand and the products designed to delight our guests
  • Monitor activity in assigned areas and manage the ticket-scanning process
  • Assist in wayfinding, guest flow, and line management
  • Contribute to the continual improvement of our guest experience programs through feedback to management and participation in regular team development initiatives
  • Perform other duties as necessary or required by management


Skills and Qualifications

Education and Experience

The ideal candidate will have 1 year of prior experience in customer-focused roles in the entertainment, live event, theme park, and hospitality sectors.


Knowledge, Skills, and Abilities

  • Must possess excellent interpersonal communication and organizational skills
  • Ability to handle multiple tasks simultaneously and perform well under pressure
  • Must possess a cheerful, professional attitude and a passion for guest service
  • Must have the capability to positively engage a diverse group of guests in a high-volume environment
  • Must be able to work independently and exhibit initiative to solve problems, including tracking situations until an appropriate resolution is achieved
  • Ability to self-manage and self-motivate
  • Ability to follow direction and to be a team player
  • Must be comfortable with heights
  • Must be able to work indoors and outdoors in all weather conditions and temperature extremes
  • Must be available to work evenings, weekends, and holidays, with a minimum availability of three (3) six-hour shifts per week
  • Must be able to remain in a stationary position 50% of the time
  • This position requires frequent communication with both guests and colleagues; must be able to exchange accurate and timely information in these situations
  • Proficiency in foreign languages a plus