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Practice Coordinator

4 months ago

Newport Beach, United States Kindbody Full time

**About Kindbody**:
Kindbody is a leading fertility clinic network and global family-building benefits provider for employers offering the full-spectrum of reproductive care from preconception to postpartum through menopause. Kindbody is the trusted fertility benefits provider for 127 leading employers, covering more than 2.7 million lives. Many thousands more receive their fertility care directly from Kindbody throughout the country at signature clinics, mobile clinics, and partner clinics. As the fertility benefits provider, technology platform, and direct provider of care, Kindbody delivers a seamless, integrated experience with superior health outcomes at lower cost, making fertility care more affordable and accessible for all. Kindbody has raised $315 million in funding from leading investors.

Founded in 2018, CB Insights recognized Kindbody as one of the world's promising health companies. Kindbody was named to Inc.'s Best In Business list of most admired companies, Forbes Best Startup Employers, Fast Company's Brands that Matter, 2023 Linkedin Top 50 Startups list, and Fierce Healthcare named Kindbody to its Fierce 15 list of 2022, which recognizes the most promising healthcare companies in the industry world. Kindbody was named to the 2023 CNBC Disruptor 50 list for revolutionizing the way fertility care is delivered in the U.S.

**About the Role**:
As an experienced Practice Coordinator reporting to our Practice Manager you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration. This role is a full-time position and is based out of our Newport Clinic located 4321 Birch St, Newport Beach, CA 92660.

**Responsibilities**:

- Front Desk_
- Greet patients with a warm and friendly welcome
- Check patients in and out through our EMR calendar
- Ensure all patients have an intake form & insurance information on file prior to appointment starting
- Serve complimentary beverages to our guests & hang belongings in closet
- Maintain clinic reception and lobby cleanliness
- Restock retail displays and maintain display cleanliness
- Merchandising and inventory projects as assigned
- Provide exceptional service representative of Kindbody
- Scheduling & Billing_

Oversee clinic schedule and calendar
- assist with booking and rescheduling patients
- Troubleshoot any scheduling issues and make changes to the patient portal when needed
- Elevate scheduling concerns to clinical team when necessary
- Handle all customer billing & insurance questions including, but not limited to accepting payments, refunds processing, and insurance claims submissions
- Maintain the highest degree of ethics when handling patient payments and bill processing
- General Administrative Duties_
- Manage clinic supply inventory and communicate needs to HQ
- Maintain clear communication with HQ about overall shop operations
- Manage event preparation & set up on an as needed basis
- Sell packages, products and memberships
- Other duties and projects as assigned

**Who You Are**:

- 2+ years of administrative or receptionist experience in a fast-paced, customer-focused environment, medical office is a plus
- A passion for women's health, fertility is a plus
- Strong communication skills & a team player
- Willingness to be flexible, roll with the punches, multi-task, and troubleshoot problems
- Detail-oriented with strong organizational skills
- Exemplifies amazing customer service skills and professionalism

**Nice to Have**:

- Experience in handling medical and insurance billing
- Desire to be actively involved in events
- Experience in front desk sales

**Perks and Benefits**:
Kindbody values our employees and wants to do everything to ensure that our employees are happy and professionally fulfilled, but also that they have the opportunity to be healthy. We are committed to providing a number of affordable and valuable health and wellness benefits to our **full-time** employees, such as paid vacation and sick time; paid time off to vote; medical, dental and vision insurance; FSA + HSA options; Company-paid life insurance; Short Term + Long Term Disability options; Paid Parental Leave (up to 12 weeks fully paid dependent on years of service); 401k plans; monthly guided meditation and two free cycles of IVF/IUI or egg freezing and free egg storage for as long as you are employed.

Additional benefits, such as paid holidays, commuter transit benefits, job training & development opportunities, social events and wellness programming are also available. We are constantly reevaluating our benefits to ensure they meet the needs of our employees.
- Kindbody is an Equal Employment Opportunity employer. We strongly support the principles of equal employment opportunity in all of our employment and hiring policies and practices and believe that a more diverse and inclusive workplace will benefit our patients, care partners, and Kindbody employees. We administer our