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Front Desk Agent
3 months ago
**What you will do**:
**Serve as the happy, helpful face of our hotel to guests entering and departing our front door.**
Ensure exceptional, positive experiences for our diverse team members and guests.
- Assist guests in a friendly, efficient, courteous, and professional manner.
- Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
- Present and maintain a high standard of integrity, service, and hospitality to promote the hotel culture
- Ensure an exceptional guest experience by providing courteous, friendly, guest service with a can do attitude.
**What we expect of you**:
We seek friendly, highly organized communicators and multitaskers with these qualifications.
- Warm and friendly manner in relating to and interacting with the public
- Demonstrated attention to detail while handling multiple tasks simultaneously
- Familiarity with handling money, making change, and using office machines in day-to-day activities
- Ability to speak and receive direction (written and verbal direction) in English
- Willingness and ability to work alone as scheduled
**BASIC FUNCTION**:
Provides exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous and professional manner. Performs all Front Desk related functions including but not limited to checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, problem resolution, etc. Maintains a high standard of integrity, service and hospitality at all times to promote the hotel culture with customers and co-workers.
**GENERAL KNOWLEDGE, SKILL AND ABILITY**:
Requires ability to take written and verbal direction in English and speak English clearly. Requires the ability to relate to the public in a warm, friendly manner. Requires the ability to pay attention to detail and handle multiple tasks simultaneously. Requires thorough knowledge of hotel policies and procedures. Requires the ability to handle money, make change, and utilize office machines in normal day to day activities. Must be willing to and have the ability to work alone as scheduled.
**JOB DUTIES**:
1. Has a service attitude and provides courteous, friendly guest service by anticipating guest’s needs. Responds promptly and efficiently to inquiries, requests and complaints both in person and on the phone.\
2. Uses suggestive selling skills and company sales programs to maximize revenue and occupancy levels. Keeps current knowledge of marketing programs, special rates and promotions and promotes to guests.
3. Keeps accurate information in all resources as required and maintains company records as outlined in the Company’s procedures.
4. Ensures the front desk / lobby area of the hotel is clean and well maintained.
5. Completes accurate accounting of money, receipts, guest accounts and credit through operation of the PMS system and secures Company assets and funds as required by Company procedures.
6. Monitors guest experience with face to face interactions, phone interactions and surveys and informs management of special comments / needs of guests.
7. Communicates with other departments as needed regarding housekeeping needs, guest requests, maintenance issues, etc.
8. Appreciates the diversity of our team and guests and contributes to maintaining a positive and inclusive work environment at all times.
9. Sells items from the Market (the guest pantry).
10. Assists with servicing meeting rooms as needed.
11. Complies with the hotel’s safety and security rules and instructions in preforming work effectively while protecting self, fellow workers, and the hotel.
12. Attend and participate in all required meetings and provide follow up as needed.
13. Other duties as assigned.
**MENTAL AND PHYSICAL REQUIREMENTS**:
**AGE**: G.S.A.s must be 18 years or older. If a hotel sells alcohol in the market, follow state / local age limits for serving / selling alcohol.
**EDUCATION**: Requires a high school diploma or equivalent.
**EXPERIENCE**: Experience in working with the public in a service industry or in
related activities is preferred.
**ESSENTIAL FUNCTIONS**: Requires ability to walk and stand during entire working period of 8 hours; requires ability to lift 10- 15 pounds.
**WORKING RELATIONSHIPS**:
1. Reports to the Hotel Management Team.
2. Maintains and promotes a positive and cooperative work relationship with all hotel departments.
**Job Types**: Full-time, Part-time
Pay: $9.50 - $10.50 per hour
**Benefits**:
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
Work setting:
- In-person
**Experience**:
- Hotel experience: 1 year (preferred)
- Customer service: 1 year (required)
Work Location: In person
