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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.
Key Responsibilities- Customer Service: Greet members, prospective members, and guests in a friendly and professional manner, providing a superior level of customer service.
- Front Desk Operations: Handle all front desk related activities, including answering phones, checking members into the system, taking prospective members on tours, and signing up new members.
- Account Management: Facilitate needed updates to member accounts, respond to member questions and concerns in a timely and professional manner, and elevate to Assistant Manager or Club Manager as needed.
- Club Maintenance: Assist in maintaining the neatness and cleanliness of the club, including completing daily assigned tasks, helping complete priority cleaning lists, and performing walk-around and bathroom checks.
- Education: High School diploma or GED equivalent required.
- Experience: Customer service background preferred.
- Skills: Basic computer proficiency, punctuality, reliability, ability to work independently and as part of a team, and exceptional customer service skills.
- Physical Demands: Continual standing and walking during shift, continual talking in person or on the phone during shift, and occasional lifting up to 50 lbs.
Taymax Group is an equal opportunity employer and welcomes talent from all backgrounds and perspectives. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
