Operations Supervisor
2 weeks ago
Oversee the Operations team to guarantee adherence to established policies and procedures consistently.
Recruit, train, and manage operations team personnel.
Accountable for cash deposit oversight and sign-off, ensuring timely daily deposits.
Act as a liaison with the cleaning team daily to maintain optimal cleanliness standards, including daily management of cleaning checklists.
Facilitate the management and processing of cancellations in accordance with established procedures to retain members.
Assist in addressing all member concerns promptly.
Ensure bi-weekly payroll is accurate, correcting any missed punches and submitting on time with necessary approvals.
Operational Support
Guarantee adherence to all front desk protocols, including proper Member Check-In, Telephone Inquiries, Guest Registration, Cash Handling, Replacement of Member ID Cards, Delinquent Account Procedures, Account Change Requests, and travel/guest passes.
Direct and oversee all gym inspections.
Maintain communication with ownership regarding enhancements to front desk operations.
Responsible for communicating and enforcing cash management protocols.
Qualifications
Exceptional communication, organizational, and customer service abilities.
Familiarity with basic cash handling procedures.
Proficient computer skills.
Capability to manage challenging customer interactions with patience, tact, and professionalism.
Outstanding training and leadership skills.
Current CPR Certification.
Company Overview
Gold's Gym, which began in 1965 as a modest gym in Venice Beach, California, has evolved into a globally recognized and traditional fitness brand.
Over the past 55 years, Gold's Gym has transformed into a worldwide entity with over 600 locations across six continents.
With legendary figures in bodybuilding such as Arnold Schwarzenegger, Lou Ferrigno, and Franco Columbu having trained at the original Gold's Gym, it has achieved iconic status in the fitness industry.
Our brand enjoys widespread recognition and universal appeal, boasting a 96% aided brand awareness.
Our success is largely attributed to our company culture, which is grounded, dependable, and entrepreneurial, yet also enthusiastic, collaborative, and innovative.
If this resonates with you, we look forward to your application.
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