Sales Agent

Home Investment Advisor

Position/Job Description

Department: Sales

Reports to: Sales Coach

Direct Reports: None

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OBJECTIVE:

Obtain a minimum of 1 sale every 2 weeks by utilizing the Westwind Sales Process, Rule of 40/One on one form, competition binder, hosting special events & working with construction to maintain a immaculate community & sales model/office.  

Care: We will strive to demonstrate care for our dedicated employees by creating incentive opportunities for our workforce and investing in their personal, spiritual, and professional growth.

Respect: We value racial, ethnic, and cultural diversity and respect the right of all employees to maintain a personal belief or faith while in turn respecting and adhering to the basic principles and policies that guide our culture.

Integrity: We will seek to “optimize” rather than “maximize” profits by operating under biblical principles; taking into account customer loyalty, fair and just service and the ability to positively impact our community.

Servanthood: We strive to model a Godly Corporation by serving our customer’s needs as exemplified by the True Servant, Jesus Christ.

Stewardship: We commit to steward the resources entrusted to us without exploiting their sources, producing a fair return for our investors, and returning a tithe to God for their use.

Excellence: We seek to provide the benefits, value, and service our customers want by continually and creatively solving complex production and distribution problems with excellence.

KNOWLEDGE/SKILL REQUIREMENTS:

Sales staff must be proficient with a computer and in Microsoft Word, Excel, Outlook and PowerPoint. Good verbal and writing skills are required. Math and logic skills are a must. Spanish is a must.

JOB DUTIES, RESPONSIBILITIES & AUTHORITIES:

·            Learn, Understand & practice Westwind Homes proven sales process with every prospective customer.

·            Learn, Understand & Update weekly 1:1 forms for you sales coach.

·            Sales staff must host a weekly community maintenance meeting with construction manager to ensure the cleanliness of any standing inventory and community amenities. Also discuss and scheduling walks with customers.

·            The sales office must be opened at precisely the hour appointed for your respective communities. Office hours are 10 am to 7 pm Monday through Friday and 12 noon to 6 pm on Saturdays, and Closed Sundays.

·            Quickly respond to online sales team eLeads with Meet & Greet process.

·             Ensure your sales office is “manned” during business hours.

·            Sales staff is responsible for securing their model office and any spec inventory at the end of every business day.

·            Sales staff must maintain a daily record of all sales traffic in Customer Relationship Management Software.

·            Sales staff must become familiar & maintain an up to date Follow Up Process in Westwind Homes CRM.

·            Update your communities competitive market analysis, on a quarterly basis.

·            Sales staff must adequately maintain supplies and necessary paperwork to function daily. Any request for office supplies should be submitted in writing to your Sales Coach.

·            Sales staff is responsible for ordering and maintaining adequate supply of marketing materials. These materials are available from your marketing team. All requests must be in writing.

·            An inventory of necessary signage should be kept and replacements should be ordered from the marketing team in writing.

·             Sales staff is responsible for creating a directional route and managing all directional signage placements.

·             Sales staff is responsible for completing walk throughs with the respective construction manager of each spec home on a timely basis. Once accepted the Sales staff is responsible for managing the utilities, lawn and spec home maintenance.

SCOPE:

Daily,

·      Participate in Daily Sales Team Huddles.

·      Participate in Daily Team Member Coaching Sessions (if needed).

·      Prospect Follow Up.

·      Greet, Discover, Qualify, Present, Close & Follow Through w/ each prospective customer.

·      Customer appointment kept de-brief w/ Online Concierge.

·      Prospect for new customers.

·      Enter traffic into CRM.

·      Inspect Inventory & models, lock & unlock as appropriate.

Weekly,

·      Participate in Weekly Sales Meetings.

·      Participate in Weekly 1 on 1 sessions w/ Sales Coach.

Annual

·      Participate in Sales Coach Employee Performance Evaluation.

PHYSICAL REQUIREMENTS:

·      Prolonged periods of sitting at a desk and working on a computer

·      Must be able to occasionally lift-up to 15 pounds.

·      Must be able to access all areas of the facility to determine company needs.

·      Must be able to legally drive vehicles in the USA.

This document is intended as a guide to describe general content of requirements for the performance of this position and is subject to change at any given time.