Event Sales Manager, Hotel Services
2 months ago
Position Overview
The Sales Manager is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology.
Key Job Responsibilities
Revenue Generation
- Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore’s sales process and methodology.
- Effectively collaborate with vendors and other departments/divisions of the company to capture and service events.
- Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
- Understand event cost structure and incorporates this into solution designs according to established profitability guidelines.
Relationship Management
- Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.
- Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences.
- Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
- Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.
- Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers.
Sales Accountability
- Maintain a healthy pipeline at all times that ensures achievement of established revenue targets.
- Ensure all known opportunities are in CRM and completely accurate and updated at all times.
- See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely.
- Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented.
- Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.
Job Qualifications
- BS/BA or 1+ years of Encore or equivalent experience required
- 1 year technology sales or hospitality experience preferred
- Prior sales experience in audiovisual is a plus
- Knowledge of hospitality industry and sales processes preferred
- Technical aptitude and computer proficiency required
- Strong written and verbal communication skills
Competencies (by Core Values)
- Hospitality
- Responsiveness
- Professionalism
- Decision Quality
- Business Insight
- Collaborates
- Builds Networks
- Plans and Aligns
- Instills Trust
- Demonstrates Self-Awareness
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
INDSALES
We have other current jobs related to this field that you can find below
-
Conference Services Manager
4 weeks ago
Boston, United States The Colonnade Hotel Full timeIf you are a self-driven and motivated hotel sales professional that enjoys working in a positive work environment with a dynamic team - this could be a terrific position for you. Job description: We are seeking an experienced hotel Conference Services Manager for a fast paced environment. Prospective candidate should have the following qualities: high...
-
Conference Services Manager
1 month ago
Boston, United States The Colonnade Hotel Full timeIf you are a self-driven and motivated hotel sales professional that enjoys working in a positive work environment with a dynamic team - this could be a terrific position for you. Job description: We are seeking an experienced hotel Conference Services Manager for a fast paced environment. Prospective candidate should have the following qualities: high...
-
Assistant Manager- Client Success
2 weeks ago
Boston, United States PEAK Event Services Full timeJob DescriptionJob DescriptionDescription:About UsPEAK Event Services is proud to be the premier event rental and tenting company in the Northeast! Joining the PEAK team means being part of a team that makes it happen. At PEAK, we find joy in bringing important moments to life. To our clients, it all feels like magic, but in reality, there’s a lot of work...
-
Hotel Guest Service Agent
3 months ago
Boston, United States The Colonnade Hotel Full time***passionate about making a difference*** The independently owned, elegant Colonnade Hotel is nestled among Boston's finest cultural venues and most exciting shops in the heart of Boston's historic Back Bay, If you are interested in joining a fun and dedicated team of hospitality professionals, in a hotel that focuses on further developing your skills,...
-
Assistant Manager- Client Success
2 weeks ago
Boston, United States PEAK Event Services Full timeJob DescriptionJob DescriptionAbout UsPEAK Event Services is proud to be the premier event rental and tenting company in the Northeast! Joining the PEAK team means being part of a team that makes it happen. At PEAK, we find joy in bringing important moments to life. To our clients, it all feels like magic, but in reality, there’s a lot of work that goes...
-
Sales Coordinator
2 months ago
Boston, United States Boston Harbor Hotel Full timeAbout Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...
-
Event Sales Manager
2 months ago
Boston, United States Gecko Hospitality Full timeJob DescriptionJob DescriptionEvent Sales Manager Casual Theme - Entertainment FocusedIf you are searching for a career opportunity as an Event Sales Manager with a company that is passionate about great service, excellent food and beverage and celebrates fun then you will be interested in this career opportunity! Apply today for our location in Boston,...
-
Hotel Reservations Agent
3 months ago
Boston, United States The Colonnade Hotel Full time**Welcome to The Colonnade!** Nestled among the city's finest shopping and cultural venues, The Colonnade Hotel is an independent hotel centrally located in Boston's historic Back Bay and features 285 stylishly appointed guest rooms and luxury suites. The Colonnade Hotel is known for its attentive service and unique guest offerings, including Boston's only...
-
Event Sales Manager
2 months ago
Boston, United States Gecko Hospitality Full time $80,000 - $90,000Seeking a dynamic Event Sales Manager for our Boston, MA location! If you have a passion for exceptional service, top-notch food, and a fun atmosphere, this role is for you. As the Sales Manager, you'll drive event sales growth through adherence to Sales Standards & Expectations. This involves making outbound sales calls, strategizing lead generation, and...
-
Events Manager
2 months ago
Boston, United States Marriott International Inc Full timeJob DescriptionJOB SUMMARY Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless...
-
Hotel Senior Sales Manager
3 months ago
Boston, United States HORIZON HOSPITALITY (Hospitality Executive Search) Full timeJob DescriptionJob DescriptionWe are seeking a Senior Sales Manager for a luxury hotel nestled in the heart of one of America's most historic cities, Boston! This property offers a harmonious blend of sophistication and comfort. Step into a world where impeccable service meets timeless elegance, where every detail is meticulously crafted to exceed...
-
Senior Events Manager
3 months ago
Boston, United States Marriott International Inc Full timeJob DescriptionJOB SUMMARY Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes...
-
Senior Events Manager
2 weeks ago
Boston, United States Sheraton Hotels & Resorts Full timeJOB SUMMARY Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities...
-
Americas- Conference Services Manager
2 months ago
Boston, United States Mandarin Oriental Hotel Group Full timeOverview of Position The Conference services manager plays a critical role in planning and executing events. They manage the client relationship and serve as the main liaison between the client and various hotel departments. The Conference Services Manager's duties and responsibilities include but are not limited to: Lead weekly team meetings to review...
-
Senior Events Manager
2 weeks ago
Boston, Massachusetts, United States Sheraton Hotels & Resorts Full timeJOB SUMMARY Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities...
-
Hotel Babysitter
3 weeks ago
Boston, United States Destination Sitters Remote Work Freelance Full time $20 - $24We don't sit; we play. If this is your mentality while working with children we want you on our referral list!Destination Sitters, LLC is a national hotel and event babysitting company that is trusted and used by the finest hotels, convention centers, and wedding/event planners around the country. We also provide group childcare at a variety of events,...
-
Catering Sales Manager
2 weeks ago
Boston, United States Hilton Boston Park Plaza Full timeDescriptionThe Hilton Boston Park Plaza is searching for a talented Catering Sales Manager to join their Sales team! This property is conveniently located downtown steps away from the Public Garden, Theater District, and many of the city's most popular historic sites. Boasting 1,060 rooms, 4 outlets, and 70,000 square feet of meeting space, this...
-
Catering Sales Manager
1 week ago
Boston, Massachusetts, United States Hilton Boston Park Plaza Full timeThe Hilton Boston Park Plaza is searching for a talented Catering Sales Manager to join their Sales team This property is conveniently located downtown steps away from the Public Garden, Theater District, and many of the city's most popular historic sites. Boasting 1,060 rooms, 4 outlets, and 70,000 square feet of meeting space, this beautifully vibrant...
-
Catering & Convention Services Manager OEM
4 weeks ago
Boston, United States Aimbridge Hospitality Full timeJob Summary The Convention Services/Catering Manager is responsible for attainment of assigned catering/food and beverage sales goals tied to the overall performance of the hotel. The individual will be responsible for effectively servicing clients/groups and maintaining the contracted food and beverage minimum. The Convention Services/Catering Manager will...
-
Event Manager
2 months ago
Boston, United States Gourmet Caterers, Inc. Full timeJob DescriptionJob DescriptionDo you have a passion for excellence and desire to produce once-in-a-lifetime events? A curious mind and a desire to cultivate relationships? Do you possess the ability to engage customers and leave a lasting impression? If this sounds like you, we have a place for you!Principal Duties, Responsibilities, and Goals:Performs event...
