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Americas- Conference Services Manager

4 months ago

Boston, United States Mandarin Oriental Hotel Group Full time
Overview of Position

The Conference services manager plays a critical role in planning and executing events. They manage the client relationship and serve as the main liaison between the client and various hotel departments. The Conference Services Manager's duties and responsibilities include but are not limited to:
  • Lead weekly team meetings to review group resumes and BEOs with key hotel staff.
  • Manage RFP's; review contracts; and coordinate with select vendors from planning to implementation.
  • Handle groups with meeting and catering requirements throughout entire booking process.
  • Create BEOs and resumes to communicate in detail to all staff members on property
  • Focus on upselling food and beverage, meeting room rental, guest room rates, and other hotel services.
  • Season in all areas of the booking process, from prospecting and qualifying, to settling attrition upon completion of program.
  • Delphi database management
  • Finalize all bookings maximizing all revenue potential by upselling in all revenue producing areas.
  • Coordinate all events and activities for upcoming groups from room reservations, activities, restaurant reservations and catered/banquet events.
  • Facilitate the weekly BEO review meeting to ensure correct interpretation of the customer's itinerary and anticipate any possible challenges.
  • Manage RFP's; review contracts; and coordinate with select vendors from planning to implementation.
The Conference Service Manager will report directly to the Director of Catering.

Requirements
  • Excellent written and verbal English communication skills
  • Ability to work a flexible schedule as event schedule requires
  • Self-motivator and motivator of others
  • Strong organizational skills
  • Strong business acumen, analytics, computer skills
  • Ability to relate to all levels of management
  • Event Management experience
  • Ability to handle multiple tasks and assignments
Desirable
  • Experience in a luxury hotel environment
  • Knowledge of specific hospitality industry applications (Delphi and SMS preferred)

Advertised: 01 Jul 2024 Eastern Daylight Time
Applications close: