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Hotel Reservations Agent

4 months ago

Boston, United States The Colonnade Hotel Full time

**Welcome to The Colonnade** Nestled among the city's finest shopping and cultural venues, The Colonnade Hotel is an independent hotel centrally located in Boston's historic Back Bay and features 285 stylishly appointed guest rooms and luxury suites. The Colonnade Hotel is known for its attentive service and unique guest offerings, including Boston's only Roof Top swimming pool.

If you are a self-driven and motivated hotel professional this could be a terrific position for you.

**What were looking for:**

The Reservations Agent will offer support through all aspects of a guest reservation. Requirements of this position including but not limited to, direct contact with guests over the telephone, email inquiries, product knowledge of the hotel packages, facilities and surrounding area, internal requests, upselling guests to higher room categories, candidate must be professional, and efficient. Proficiently selling of the hotel, while maintaining the current hotel strategies.

**What the job is like:**

* Answer the telephone and greet prospective guests in a friendly manner using clear, verbal communication.

* Respond to guest inquiries and requests for reservations.

* Promptly provide accurate information regarding availability, accommodation types, transportation to and from hotel, rate.

* To have knowledge of the hotel facilities and services, local attractions, directions to be able to answer questions on.

* Must be able to multitask, using a telephone and computer to efficiently complete guest information, accurately.

* Communicate applicable deposit and guarantee policies as requested.

* Enters all Sales bookings and group contracts on a timely basis per the instructions of the Supervisor or Reservations Manager.

* Performs routine filing and required report keeping for the department.

* Complete all other tasks, duties assigned by the Supervisor or Reservations Manager.

**Skills, Abilities and Experience needed to be successful**

* Basic understanding of the hotels property management systems, OPERA, SynXis, or Delphi preferred.

* Must have at least two (2) or more years of related guest experience in Hospitality. strong organizational and computer skills required for a fast paced environment.

* Must be able to work independently and be a self-motivator and demonstrate excellent customer service skills.

* Prior communications, reservations, hospitality and computer experience preferred.

* Accurately Input Book reservations into computer system.

* Performs routine filing and required report keeping for the department.

* Must be able to work a variable schedule including weekdays, weekends and holidays.

**Physical Requirements:**

Ability to stand or sit for long periods of time. Ability to bend, stoop, crouch, reach with hands and arms. Regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds. Must be able to stand/sit for an extended period and for an entire work shift.

The Colonnade has redefined the essence of urban stays. From an exhilarating rooftop pool with lounge to a full-service fitness center were constantly challenging the standard of what a Boston hotel should be. Discover an enchanting Boston neighborhood vibe that offers insight into urban living with the convenience of access to nearby Boston attractions and a bustling shopping district. The Colonnade Hotel has provided genuine Bostonian hospitality to residents and visitors for more than 40 years. A beloved Back Bay landmark whose opening launched the neighborhoods renaissance in the early 1970s, The Four-Diamond Colonnade Hotel is home to the citys only rooftop pool, to a host of recently remodeled function rooms and the hotels grand ballroom, providing the setting for many of the citys memorable business and social events. The Colonnade Hotel is within walking distance of Newbury Street and many of Bostons finest shops, museums, galleries, and landmarks including the Hynes Convention Center, Symphony Hall and Fenway Park, and is located just minutes from Logan International Airport. The Colonnade Hotel is a member of the Preferred Hotels' LIFESTYLE collection. Preferred Hotels represents more than 800 of the world's finest hotels and resorts with an extensive global collection in more than 85 countries.

The Colonnade values diversity, prohibits discrimination, and is an Equal Opportunity Employer.

**Apply for Hotel Reservations Agent**

First name Last name Email address Phone number I would like to receive updates about my application via SMS Address City State/Province Zip/Postal Code Yes No Please add your resume (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE optional Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. Please add your cover letter (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE optional Please add your cover letter 10MB limit; .pdf, .doc, and .docx file types are accepted. Education Highest level of education completed Military Experience Yes No Signature and Verification

I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying.

Full Name Date: 2/15/2022