Assistant Manager- Client Success

4 weeks ago

Boston, United States PEAK Event Services Full time
Job DescriptionJob Description

About Us

PEAK Event Services is proud to be the premier event rental and tenting company in the Northeast Joining the PEAK team means being part of a team that makes it happen. At PEAK, we find joy in bringing important moments to life. To our clients, it all feels like magic, but in reality, there’s a lot of work that goes into our work — strategy, creativity, and grit. Each new event brings its own brand of challenges, and we’re just the team to solve them. We’re motivated and inspired to deliver unique experiences in our own ingenious ways. This extra effort and determination helps us deliver stress less events for our clients, while providing us with transformative opportunities to learn, grow, and spread joy.

What You'll Do 

The Assistant Manager - Client Success (Hotel Senior Catering Sales Manager or Assistant Director Equivalent) is a key member of leadership for the sales team who is responsible for onboarding new employees with product and system trainings as well as the assisted management of the sales team. Our goal is to ensure our clients are getting answers quickly and that our team is empowered to make educated decisions as their knowledge deepens.  This position is located in Boston Ma.  

The Assistant Manager-Client Success holds a working role responsible for guiding the team on account management decisions including sales activities from initiation through close, assisting with order accuracy in our computer system, troubleshooting inventory questions, and overrides. This role relies on making data-based decisions at a rapid pace. This position works collaboratively with our Clients and Sales Consultants and is a partner to various departments to achieve customer satisfaction.  The Assistant Manager is responsible for strengthening customer relationships, analyzing account growth accounts, coaching the team to make strategic decisions, generating revenue, and achieving long-term goals that are in line with company vision and values.  This person has a proven track record of personal sales ranging between $2.5M- 3M+ or managing a team based multi-million dollar revenue budget.  Clear communication skills, the willingness to become a team player and help when needed is the kind of attitude that is required to be successful in this position. Our management style is a team approach to problem solving.  This position reports to the Director of Sales.

The Day-to-Day 

·       Oversee staff scheduling to ensure business needs are met (Paylocity)

·       Assist with bringing SOPs to completion, reviewing, and maintaining them

·       Become a power user of Point of Rental, Salesforce, Vonage and Power BI

·       Offer guidance and solutions to sales team to make sound decisions for our clients

·       Mentor and coach junior team members to become future event industry leaders

·       Observe and coach sales to maximize efficiencies to their workflow

·       Partner with the Sales team on Client account reviews

·       Create workflows and reports in Salesforce and Vonage

·       Assist on phones and order entry as needed

·       Assist in input and presentations for sales meetings and ongoing training

·       Work with Senior Management to develop strategies and achieve sales goals

·       Oversee staff training schedules for new hires and retraining as needed

·       Execute One on Ones with goal sheets & annual evaluations

·       Spend time in all departments to understand the bigger picture of how the business operates

 

What We're Looking For

·       Bachelor’s degree and/or 3-5+ years of hotel/venue/event experience in a customer facing role

·       5+ years of event rental industry experience a plus

·       Prior management experience a plus

·       Strong commitment to high levels of customer service

·       Familiarity with Operations-high volume companies and how Sales strategies tie into that

·       Knowledge of the event planning process and understanding of the mechanics of executing successful events

·       Must be comfortable working in a fast paced & constantly changing environment

·       Demonstrated ability to be flexible and have a “Make it Happen” attitude

·       Strong verbal, written communication, and presentation skills

·       Excellent decision-making and problem-solving skills

·       Excellent organizational and project management skills

·       Ability to multi-task

·       Demonstrated ability to negotiate and exude confidence with clients 

Why You’ll Like Working Here

·       Our incredible compensation combo of Competitive Pay, Paid Time Off + Paid Holidays

·       Support for your personal life + wellbeing

·       We like to celebrate + we do it often

·       Encouragement for Volunteer Days + giving back to our communities

·       We foster and embrace an inclusive and diverse work culture

Compensation and Our Full Suite of Benefits

·       $65k - $75k plus commissions

·       Medical, Dental + Vision Insurance

·       Company-Paid Basic Life + AD&D Insurance

·       Short Term & Long Term Disability Insurance

·       Telehealth + Wellness

·       Flexible Spending Accounts (FSAs)

·       Employee Assistance Program

·       Travel Assistance

·       401K Retirement Plan + Employer Matching 

More About Us

·       We’re not just a rental events company – our PEAK Code drives the work we do, every day.

·       We’re partners in problem solving. We collaborate in order to push through challenges and succeed together.

·       We are employers of respect. Our relationships mean the world to us and we hold ourselves to the highest level of accountability.

·       We are advocates for our communities. From sponsoring events and organizations to volunteering and donating our time, we support our communities and are committed to social responsibility.

·       We are keepers of the craft. Our attention to detail, commitment to excellence and devotion to our clients allows us to go “Above and Beyond”. 

PEAK is an EEO Employer. We seek diversity and culture-add candidates, not necessarily “culture-fits” or more of the same. We believe diversity makes us better, and we seek to create a workplace where all feel a sense of belonging. Please let us know if you need any assistance or accommodation in the application process.

Company DescriptionPEAK Event Services is New England's leading event rental resource. Our combined experience and expertise has allowed our people to establish relationships with the area's most respected event planners, caterers, corporations, charities and venues. Our unmatched selection of items from tents and furniture to glassware and linens to create behind-the-scenes magic. Peak is more than a rental company. We are a collaborative team with round-the-clock dedication to our customers and a passion for perfection and innovation. We go above and beyond. We offer a hands-on approach with a friendly atmosphere that our employees enjoy working in. Our compensation and benefits packages are highly competitive as we seek to hire the best talent in the industry

Peak is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.Company DescriptionPEAK Event Services is New England's leading event rental resource. Our combined experience and expertise has allowed our people to establish relationships with the area's most respected event planners, caterers, corporations, charities and venues. Our unmatched selection of items from tents and furniture to glassware and linens to create behind-the-scenes magic. Peak is more than a rental company. We are a collaborative team with round-the-clock dedication to our customers and a passion for perfection and innovation. We go above and beyond. We offer a hands-on approach with a friendly atmosphere that our employees enjoy working in. Our compensation and benefits packages are highly competitive as we seek to hire the best talent in the industry\r
\r
Peak is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.

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