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Front Desk Supervisor

3 months ago

Portland, United States Hyatt Place Portland Old Port Full time

**Come Join Our Team**

Currently, we are looking for a top-performing **Front Desk Supervisor**.

**What is in it for YOU?**

**All Associates**:

- ON DEMAND PAY (NO FEES)
- Access your pay as you’ve earned it No cost to you
- Vacation/ Personal days & Holiday pay
- Access Perks
- Discounts on Travel, Hotels, Food, Entertainment, Shopping, and more
- Brand Travel Discounts for Travel and Food & Beverage
- Online Training Courses
- Referral Program and Bonus
- Direct Deposit
- Employee Assistance Program
- Associate of the Month/Associate of the Year/Service Awards

**Full-Time Associates**:

- Medical, Dental, Vision
- Free Basic Life & Basic Accidental Insurance
- Voluntary Life Insurance Products for Self, Spouse, and Dependents
- Day Care Flex Spending account
- Flexible Health Care Spending Account
- Wellness Program
- For those who have Medical on our Anthem plan
- 401K with a Company match
- Jury Duty Leave
- Bereavement Leave

**Some Key Areas of Responsibility include**:

- Direct operations at the front desk and ensure customer service meets our high standards for guest satisfaction
- Train, and supervise front office employees, ensuring they provide excellent guest services and enforce hotel policies. Must be fair and equal with interactions both positive and negative with staff.
- Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
- Interact with customers both in person and over the phone, assist with inquiries, and mitigate any guest complaints
- Handle the front desk inventory and order office supplies as needed, working with both the AGM and F&B managers as necessary
- Respond to guest reviews, comments and concerns in a professional manner and act in the hotels best interest in all transactions and interactions with hotel guests
- Work with Sales department to ensure accurate and smooth operation for group arrivals and meeting space usage.
- Compile reports and other data for General Manager
- Flexibility with time and availability to maintain coverage of the front desk department to meet hotel needs, including covering for overnight shifts and short-notice front desk associate absences.

**Requirements**:

- A high school diploma or GED equivalent certification required
- At least two years of work experience in office management as a front desk supervisor, assistant front office manager, or similar position in the hospitality industry
- Strong knowledge of general hotel industry practices and policies
- Possess excellent management skills, communication skills, and multitasking skills
- Proficient bookkeeping skills, including experience with Microsoft Word and Excel, are strongly desired
- **_ Applicants must be able to work weekends & holidays._**

As a Company, we believe the true success of our operation rests with the associates who bring life to the brick and mortar. A great hotel or club is created by great people who perform their job to the best of their ability and are always friendly and helpful to the guest. Our associates’ attitude is the mark that sets us apart from other management companies. As the property becomes known for its quality of service and the attitude of its associates, the opportunity for growth and security on the personal level is enhanced. A quality operation begets quality people, and this combination, in turn, yields satisfied guests.

With our commitment to an inclusive workplace, Commonwealth Hotels is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate our associates’ unique differences because that drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

**_ EOE/Drug-Free Workplace._