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Assistant Community Director

3 months ago

Los Angeles, United States Prime Residential Full time

Prime Residential’s Assistant Community Directors are responsible for assisting Community Directors in maximizing the long-term operating performance of the property and maintaining all aspects related to the management of property operations. Community Directors will assign primary areas of responsibility and will ensure the Assistant Community Directors receive “on the job” training concerning each aspect of operating and managing the property, with a specific focus and emphasis on ensuring timely payables, receivables and the process related to internal production of monthly property financials. The Assistant Community Director acts in the capacity of being the “backup” to the Community Director, especially in the absence of the Community Director. **Our beautiful property has units 156 and is located in Los Angeles. The work schedule for this role will require one weekend day.**

In this role, the Assistant Community Director is expected to understand federal, state, and local laws as they relate to the landlord/tenant relationship, employment, and fair housing, as well as all policies and procedures imposed organizationally and/or at the community, or as otherwise communicated to associates. The Assistant Community Director is an extension of the Community Director by displaying a keen awareness towards ensuring the day-to-day stability of the community and not compromising on organizational standards of excellence. An Assistant Community Director is expected to drive talent management; to enthusiastically mentor associates to help them develop exceptional sales and customer service skills; and to make sound business decisions in the absence of the Community Director.

**Who You Are**:

- An organized yet flexible and nimble multi-tasker who outperforms and thrives in a dynamic environment
- A passionate thinker always striving to improve processes and helps to recruit top talent
- An enthusiastic and personable individual who enjoys building and maintaining relationships
- A disciplined and passionate team player, with financial aptitude and an ability to problem-solve objectively
- A creative motivator who inspires the top performance of others
- A goal-focused leader with the desire to learn, teach and who is not afraid to step out of the box
- A tech savvy professional not afraid of routine work, and but also not afraid of change
- A diligent and determined associate looking to grow their career in property management

**What You’ll Do**:
Manage Accounts Receivable & Delinquency
- Responsible for establishing a culture of on-time rent payments
- Designing and delivering communication related to on-time rent payment, including encouraging residents to take advantage of electronic payment options
- Collecting all rent and ancillary charges due each month
- Managing all delinquency, balance due letters, non-payment notices and pre-legal proceedings with support from the Community Director
- Keeping all electronic resident files and systems updated with latest delinquency/collection notes
- Working closely with legal/risk on the management of eviction files and cases

Sales and Marketing
- Track and grow community goals relative to resident satisfaction and resident retention
- Stay current on local market conditions, trends, and forecasts
- Contribute to the continuous identification of overall marketing concepts, campaigns and advertising sources that will generate additional traffic and leases for the community
- Track weekly and monthly individual and team leasing goals and objectives as established by the Community Director
- Assist with identifying target market and help with the development of consistent marketing outreach materials for subsequent use and participation by the leasing team
- Make recommendations for incentives/rewards to motivate leasing associates
- Train newly hired associates on essential job duties utilizing shadowing, role-playing and formalized training processes and techniques
- Train, coach and provide positive reinforcement and constructive critique for tenured leasing associates
- Warmly greet prospects both by phone and in person, to qualify, determine needs and preferences, and professionally present the community and specific amenities as necessary
- Regularly visit and research competitive properties to update market surveys; ensure sales team shops competitive communities quarterly and that new associates are shopped according to company standards
- Solicit property and individual reviews from residents and prospects when positive reactions are evident

Customer Service
- Respond to residents and prospect inquiries with a sense of calmness, professionalism, and confidence
- Courteously accept service requests from residents and route to maintenance department accordingly
- Conduct service follow-up with residents when maintenance jobs are completed
- Participate and/or direct monthly property renewal programs by preparing follow-up letters, and fielding