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Customer Service/administrative Assistant

4 months ago

Schaumburg, United States DL&Associates, LLC Full time

DL & Associates, LLC is an Intuit QuickBooks Solution Providers in the Schaumburg, Illinois area and provides QuickBooks accounting system integration, data migration, consultation, custom programming and IT services to its clients.

**Responsibilities**:

- Customer Inquiries: Answer inbound calls and respond to customer inquiries about our products and services.
- Issue Resolution: Resolve issues with customers and vendors.
- Order Management: Place purchase orders with vendors, notify sales and customers when orders are shipped from vendors, track shipments, and resolve shipment issues with carriers.
- Chat Support: Respond to chat inquiries.
- Sales Reporting: Prepare weekly sales reports.
- Price Updates: Update sales prices in our CRM and on our website.
- Order Processing: Process website orders.
- Office Management: Arrange office supplies.
- Team Support: Provide support to technical and sales teams.

Qualifications:

- Bachler degree is required.
- 1+ years of customer service experience in IT.
- Excellent communication skills, both verbal and written.
- Experience in customer service or a similar role.
- Proficiency with CRM systems and standard office software.
- Ability to multitask and manage time effectively.
- Self-leaner with strong problem-solving skills.

**Benefits**:

- Health Insurance
- Paid time off and holidays
- Opportunity for professional development and growth
- Join our team and contribute to a dynamic and supportive work environment.

Hours
- 9:00 am to 5:30 pm Monday to Friday

Work Location: In person (no remote nor hybrid)

Pay: $42,000.00 - $45,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Flexible schedule
- Vision insurance

Experience level:

- 2 years

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Ability to Relocate:

- Schaumburg, IL 60173: Relocate before starting work (required)

Work Location: In person