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Relationship Manager, Retirement Services

3 months ago

Florham Park, United States ADP Full time

**ADP is hiring a Relationship Manager to support our clients, within Retirement Services**. The Relationship Manger is responsible for developing and maintaining effective ADP relationships with our top tier clients. As the liaison with the Client and as a key client advocate, the Relationship Manager is primarily responsible for the client's overall satisfaction. The Relationship Manager positions him or herself within the senior levels of the organization. However, the Relationship Manager may also interact with the client's middle management and department staff when necessary. Understanding the client's short and long-term goals relative to their retirement plan, the Relationship Manager serves as a facilitator of services across the Retirement Services organization and may be asked to assist ADP Sales in new opportunities.

**At ADP we are driven by your success.** We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our **CORE** values**:Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.**

**RESPONSIBILITIES**:

- Key ADP contact for the client's decision maker and/or the senior executive responsible for the ADP relationship
- Key liaison with all ADP entities to proactively communicate and monitor service and product issues after the client is sold. Focus is on total client satisfaction
- Execute quarterly comprehensive account reviews with clients. Effectively communicate and oversee the resolution of resulting critical service issues with all ADP entities as well as to communicate areas of satisfaction or perceived improvement.
- Understand client's business issues, HR, Payroll and outsourcing strategies. Identifies new service and/or product opportunities.
- Proactively positions client satisfaction surveys. Follows-up on critical surveys. Positioned as the "Client Advocate" within ADP
- cuts through the "red tape" to resolve issues. Ensures clients understand ADP's position on World Class Service. Recognizes service as the key strategic differentiator in our marketplace.
- Participate in pre-sale presentations and employee education campaigns.
- Maintains comprehensive and timely records on service activities. Adheres to standard ADP tools and processes for recording and responding to service activities.
- Performs other related duties as assigned.

**QUALIFICATIONS REQUIRED**:

- 5-8 Years of directly related experience
- 15-20% travel within the region
- Retirement Services / 401(k) experience
- FINRA licenses, 6 & 63
- Bachelor's Degree preferred in Business, Finance or Accounting or the Equivalent in Education & Experience
- Comprehensive understanding of competitive advantages and disadvantages of ADP Retirement Products.
- Experience in managing executive level relationships / partnerships with clients and third parties
- Extensive understanding of Defined Contribution record keeping and plan administration
- Familiarity with mutual funds and basic investment management principles

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $70,100.00 - $142,200.00 / Year

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.