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Customer Service and Order Management Coordinator

3 months ago

Brooklyn, United States Funny Face Bakery Full time

**Key Responsibilities**:

- **Customer Service Phone Line**:

- Answer and manage incoming customer calls, addressing inquiries, taking orders, and resolving issues promptly and professionally.
- **Coordinate and Manage Order Pickups and Deliveries**:

- Coordinate and schedule order pickups and deliveries for both commercial and D2C clients, ensuring timely and accurate delivery.
- **Occasional Order Packing**:

- Assist with packing and preparing orders during peak seasons to ensure timely fulfillment.
- **Corporate Outreach**:

- Research and identify potential corporate contacts for partnership and outreach initiatives.

**Qualifications**:

- Previous experience in customer service or order management, preferably in a retail or food service environment.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in Google Suite
- Friendly, professional demeanor with a customer-first attitude.
- Ability to work both independently and as part of a team.

Pay: $45,000.00 - $60,000.00 per year

**Benefits**:

- Employee discount
- Health insurance
- Paid time off

Schedule:

- Monday to Friday

Ability to Commute:

- Brooklyn, NY 11201 (required)

Work Location: In person