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Customer Service Representative
2 months ago
Job Title: Welcome Desk Coordinator
Location: Bay Ridge Honda
Job Type: Full-Time
Company Overview:
We are a dynamic, team-oriented company dedicated to delivering exceptional customer service. We are seeking a friendly, outgoing individual with a passion for engaging with the public and a positive, can-do attitude to support our team as a Welcome Desk Coordinator.
Job Description:
As our Welcome Desk Coordinator, you will be the first point of contact for our customers and visitors. Your role is pivotal in creating a welcoming environment and ensuring smooth front desk operations. In addition to answering calls and greeting visitors, you will take on additional responsibilities that enhance our customers' experience and support our team's efficiency.
Key Responsibilities:
- Answer all incoming calls, address inquiries, and redirect calls as necessary.
- Greet all customers warmly, ensure they feel welcomed, and direct them to the appropriate salespeople or departments.
- Keep track of appointment shows and ensure the timely update of schedules.
- Track customer interactions and updates in the Customer Relationship Management (CRM) system, ensuring accurate and timely data entry.
- Assist the sales management team with various administrative tasks, including preparing reports, managing calendars, and coordinating meetings.
- Coordinate front desk activities, including distributing correspondence, managing supplies, and maintaining a clean and organized reception area.
- Provide general information about the company, products, and services to clients and visitors.
- Handle special projects as assigned, demonstrating flexibility and a proactive approach.
Qualifications:
- Excellent listening and communication skills, with an outgoing and positive personality.
- Punctual nature with the ability to handle schedule flexibility and thrive in a dynamic work environment.
- Professional appearance and a commitment to continuous improvement in all aspects of the role.
- Strong organizational skills and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in basic computer applications, office software (e.g., MS Office), and CRM systems.
- Experience in a customer service or administrative role is preferred.
Why Work with Us:
- Be part of a supportive, team-oriented culture where your contributions are valued.
- Enjoy a role that offers variety, responsibility, and the opportunity to engage with people daily.
- Benefit from ongoing opportunities for professional development and growth.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
