Customer Service Representative

1 week ago

Brooklyn, New York, United States Felice Montague Full time
Job Summary

We are seeking a highly organized and detail-oriented individual to join our team as a To-Go Order Coordinator at Felice Montague. In this role, you will be responsible for coordinating and executing all take-out, orders, delivery orders, and to-go orders, including entering them in the POS system and packaging and labeling properly.

Key Responsibilities:
  • Coordinate and execute all Caviar, Post-Mates and in-house/phone take-out orders by using the POS system and delivery order iPads.
  • Handle all guest order issues with management direction and communicating with the delivery customer service.
  • Keep the to-go area stocked with appropriate bags, containers, labels to serve the guests.
  • Assist porter with polishing glassware and flatware when asked or needed.
  • Keeps the to-go station organized and tidy.
  • Stock and/or restock all to-go containers, bags, stickers and labels as needed.
  • Conducts thorough breakdown and cleaning of to go area at close of shift.
  • Notify Chef or General Manager if there is a shortage of supplies.
  • Assist support duties in other sections as needed, at the direction of management, to ensure that all guests receive excellent service regardless of business volume.
  • Acknowledges guests with eye contact and smile, answers questions when able or finds the appropriate employee to follow up with guest request.
Requirements:
  • The ability to work as part of a team, work quickly and follow directions.
  • Ability to communicate and understand direction in English to ensure safety in the workplace. Ability to understand, respond, and engage with co-workers, managers, and guests in English.
  • Very basic food handling, preparation, and cleaning skills are welcomed.
  • Time management and ability to work under pressure to manage high volume of production.
  • Active listening and learning skills.
  • Reading and speaking comprehension skills.
  • Discipline to follow set standards.
  • Ability to lift up to 25lbs.

ADA: Felice Montague will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.

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