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IT Help Desk Support Specialist

3 months ago

Alexandria, United States ABC Imaging Full time

ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution.

We are currently seeking a proactive and experienced IT Help Desk Support Specialist who can become an integral member of our team.

Responsibilities include:

- Level 2 technical support with Apple Mac's and Windows based computers and servers
- Install operating systems, migrations, upgrades, etc.
- Install and maintain virtual machines
- Setup new or move existing computer hardware and software
- Troubleshoot user issues as they arise
- Knowledge of cybersecurity and response methods
- Run CAT6 cables where needed, and terminate
- Maintenance and updates on servers and workstations
- Active Directory updates for users
- Basic knowledge of camera systems and access control
- Identifying technical problems and resolving issues quickly.
- Administration of Microsoft Office 365
- Maintain product inventory and order supplies and equipment as needed
- Work with large format printers and print servers
- Basic knowledge of Caldera and Oris print software
- Basic knowledge of VoIP phones
- Basic knowledge of Mobile Device Management (MDM)
- Basic knowledge of PSA's and RMM's.
- Basic project management skills
- Work on time-sensitive tasks with hard deadlines.
- Role will have multiple duties or projects at once
- Organization skills are critical