Help Desk Support Specialist

2 days ago

Alexandria, Louisiana, United States Louisiana State University Full time
Job Description

Job Summary:

The Help Desk Support Specialist will provide technical assistance to students, faculty, and staff in various settings, including classrooms, offices, and computer labs. This role will be responsible for performing help desk duties, setting up and maintaining computer labs, and responding to user reports of trouble or malfunctions.

Key Responsibilities:

  • Provide technical assistance to students, faculty, and staff in various settings.
  • Perform help desk duties, including creating help desk support tickets and resolving issues or assigning to appropriate personnel.
  • Set up and maintain computer labs, including PC setup, WAN/LAN setup, installing software/hardware, and troubleshooting computer problems.
  • Respond to user reports of trouble or malfunctions with basic PC/software problems in labs, offices, and classrooms.
  • Assist students with establishing their username and logging into computers on the network and managing their Active Directory accounts.
  • Create, manage, and administer user accounts, email accounts, and user access requests.
  • Provide one-on-one training to students on myLSUA (campus intranet), online course software, email, Moodle, and other relevant systems.
  • Assist with CMS questions/problems, including student logon issues and faculty student drop/add changes.
  • Assist students with online registration system, including logging in and adding/dropping classes.
  • Assess and prepare facilities (computer labs/offices) for installation of network components, including assembly of cable and connectors for network configuration.
  • Operate, manage, and troubleshoot compressed video equipment, Zoom, and MS Teams for remote learning.
  • Set up multimedia equipment for presentations, including laptops, projectors, and audio-visual equipment.
  • Assist faculty with the use of multimedia equipment in classrooms.
  • Assist faculty and staff with basic telecommunication questions/problems.
  • Assist with the procurement of computers, printers, networking components, and other equipment for IET Services and other departments.
  • Supervise student workers in various projects, including training, assigning tasks, and collecting and reviewing student time sheets for payroll.
  • Update equipment inventory, including computer/printers campus-wide, as items are moved and complete annual inventory according to campus policy.
  • Maintain budget reports for IET Services, Student Technology Fee, and other IT-related grants, updating respective department spreadsheets and matching with ledgers from Accounting Services for accuracy.
  • Perform other duties as assigned.

Qualifications:

  • A baccalaureate degree.
  • Substitutions: 4 years of professional-level technical support experience will substitute for the degree.

Work Environment:

The Help Desk Support Specialist will work in a fast-paced, dynamic environment, providing technical assistance to students, faculty, and staff in various settings. This role requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team.

Benefits:

LSUA offers a comprehensive benefits package to eligible employees and their dependents, including health, life, dental, and vision insurance, flexible spending accounts, retirement options, various leave options, paid holidays, wellness benefits, tuition exemption for qualified positions, training and development opportunities, employee discounts, and more.

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