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IT Support Specialist

2 months ago

Alexandria, Minnesota, United States Knute Nelson Full time
Job Description

Job Summary

We are seeking a highly skilled and motivated IT Support Specialist to join our team at Knute Nelson. As a key member of our Information Technology department, you will be responsible for providing top-notch technical support to our staff and residents.

Key Responsibilities

  • Review and troubleshoot all new incidents and requests and escalate when unable to resolve.
  • Document all help desk interactions within ticketing system.
  • Provide ongoing support for jobsite locations and remote users.
  • Travel during business hours periodically to jobsite locations.
  • Deploy, inventory, and maintain hardware and software.
  • Setup, configure, and deploy hardware and software for new and current staff.
  • Provide instruction and assist staff with the many different technologies being used in the environment.
  • Perform software upgrades.
  • Work with and resolve end user issues.
  • Coordinate support and services with multiple IT vendors.
  • Work with healthcare related systems.

Requirements

  • AAS Degree in Information Technology, or equivalent of 1-2 years of prior help desk experience preferred.
  • Knowledge of Windows 10 operating systems.
  • Knowledge of iOS and Android mobile operating systems.
  • Excellent analytical, problem solving, and time management skills.
  • Ability to work in a fast-paced environment with changing priorities and deadlines.
  • Thorough documentation skills.
  • Microsoft Server OS / Active Directory experience.
  • Basic network troubleshooting.
  • Must complete and pass a state required background study.
  • Able to physically perform the duties required by the position.
  • Required to have the ability to read, write and speak English well enough to communicate with staff, residents, and visitors.

Competencies

  • Accountability and Trust
    • Relentless about accomplishing company priorities.
    • Identifies what needs to be done and proactively takes prompt action to accomplish objectives and achieve goals.
    • Has a strong sense of urgency about solving problems and striving for excellence in performance to company strategies and goals.
    • Instills mutual trust and confidence; creates a culture that fosters high standards of ethics; behaves in a fair and ethical manner toward others and demonstrates a sense of corporate responsibility, confidentiality and commitment of service.
  • Customer First Attitude
    • Makes the customer experience a primary focus of one's actions.
    • Is accessible and provides prompt service.
    • Develops and sustains mutually beneficial customer relationships.
    • Quickly and effectively solves customer problems.
    • Inspires, motivates, and guides others toward goal accomplishments.
    • Consistently develops and sustains cooperative working relationships.
    • Encourages and facilitates cooperation within the organization and with customer groups; fosters commitment, team spirit, pride, trust.

Knute Nelson Values

  • Christian Heritage
    • We believe that our Christian heritage is an integral part of the care we provide.
  • Valuing People
    • We believe that our success depends on an engaged workforce that is able to carry out meaningful work, has a clear organizational direction and the opportunity to learn in order to achieve a high standard of performance.
  • Customer-Focused Excellence
    • We will seek to understand our customer's desires, respond to their voice and deliver a valuable experience.
  • Community Engagement
    • We believe we are an integral part of the communities we serve and will invest time and resources to benefit the communities, which will benefit those we serve.
  • Stewardship
    • We believe we must be good stewards of our financial resources to ensure adequate funds are available to fulfill our mission.

Education and Experience Required

  • AAS Degree in Information Technology, or equivalent of 1-2 years of prior help desk experience preferred.
  • Knowledge of Windows 10 operating systems.
  • Knowledge of iOS and Android mobile operating systems.
  • Excellent analytical, problem solving, and time management skills.
  • Ability to work in a fast-paced environment with changing priorities and deadlines.
  • Thorough documentation skills.
  • Microsoft Server OS / Active Directory experience.
  • Basic network troubleshooting.
  • Must complete and pass a state required background study.
  • Able to physically perform the duties required by the position.
  • Required to have the ability to read, write and speak English well enough to communicate with staff, residents, and visitors.

Other Details

  • Exemption Status: Hourly Non-Exempt
  • Direct Reports: None
  • Leadership Received: IT Support Manager
  • Department: Information Technology
  • Division: Corporate, Support Services