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Customer Operations Associate

2 months ago

Brea, United States Direct Connect Connections Full time

Job responsibilities:

- Scheduling/routing
- Follow up with member for install date and time frame (Day before and day of)
- Provide product support, solutions & additional product information
- Quality control of jobs on client portal (confirming pictures, signature from member, installer notes, closing the jobs on, Closeout call/survey)
- Occasional transfer of job information from client portal to in-house business portal

**Requirements**:

- Excellent verbal and written communication skills
- 1+ year(s) of customer service experience
- Strong desire and passion to help and serve others
- Ability to follow procedures and responsibilities

Pay: From $21.52 per hour

**Benefits**:

- 401(k) matching

Shift:

- 8 hour shift

Work setting:

- In-person

Application Question(s):

- What makes you a good fit for this role?

Ability to Commute:

- Brea, CA 92821 (preferred)

Work Location: In person