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Program Coordinator

4 months ago

Charlottesville, United States WorldStrides Full time

**Program Coordinator Responsibilities**:

- Collaborates with Sales, Account Management, and Operations to optimize Program Development functions and ensure the appropriate processes, systems, and controls are in place to price and produce high-evaluated, top-quality custom programs with healthy margins and quick turnaround times.
- Supports Sales and Account Management teams with itinerary changes, tour customizations, general destination/product information, answers to pricing and itinerary specifics, and special requests by using knowledge of world destinations and/or communicating with global Operations teams.
- Acts as liaison between Production and Sales/Account Management teams, ensuring that internal business rules and product standards are upheld. Uses knowledge of products and systems to assist in improvements to operational efficiency and tour itineraries.
- Reviews, develops, and audits tour requests, ensuring logístical feasibility and accuracy.
- Develops and implements new internal processes, rules and procedures based on the needs of the business.
- Provides support on other projects and tasks as requested by management. May be assigned responsibilities related to program development, pricing, or program operations/management.
- Prepares status updates or reports for manager as appropriate.

**Standard Department Member Responsibilities**:

- Maintain knowledge of company policies and procedures so as to serve as an effective staff member.
- Support company policies and management decisions with a sense of urgency and professionalism.
- Foster communication within the department, with other departments, and with management.
- Seek out and participate in internal and external programs that facilitate personal and professional growth.
- Identify and discuss personal and professional growth goals with Team Leader or other management.
- Write performance appraisals on an annual basis to be reviewed with Team Leader.
- Attend and contribute to team meetings (Program Management/Product Delivery/Sales/etc.).
- Develop and maintain a culture of teamwork, positive communication, and fulfilling the WorldStrides mission.

**Requirements**:

- Ability to communicate clearly and effectively with internal staff and management.
- Close attention to detail and extremely organized.
- Handles pressure well and can multi-task.
- Ability to problem-solve and make business decisions confidently.
- Capable of adhering to strict deadlines, and able to communicate urgency and inspire others to stay on track with any given deadline, project, or common goal.
- Concern for how decisions impact customer experience and the bottom line.
- General understanding of the student travel industry and/or the WorldStrides business model.
- Knowledge of world destinations, with some international travel experience preferred.