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Catering Sales Manager, John B. Hynes Veteran
4 months ago
Levy Sector
**Position**:Catering Sales Manager, John B. Hynes Veteran Memorial Convention Center
**Other Forms of Compensation**: Commission
Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.
**About Levy**
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.
**Job Summary**:
**_ To achieve annual catering sales and profits, while working in partnership with operations to deliver "The Levy Difference." Results are achieved through analysis and implementation of objectives and living The Levy Difference. Our Catering Sales Managers are the liaison between the client and the food and beverage team. They are the client’s right hand from the beginning of the planning process (up to 18 months in advance), through the last day of their show._**
**Initial Responsibilities**:
Managing Client’s Timelines
Executing Contracts and Payment Management
Collaborative Menu Planning
Managing all Client Details as they pertain to Food and Beverage
Guiding Customers Through Their Planning Process
Communicate and Direct Execution of Client’s Vision with Internal Team with a Strong Attention to Detail
Site Visits and Meetings with Clients
**Operations**:
- Ensures all catering services exceed guest expectations
- Successfully presents Levy catering services to guests in a manner that exceeds guest expectations and profitability
- Communicates client’s needs through timely and detailed written and verbal communications to ensure internal understanding / compliance and external guest’s expectation of services
- Has location specific food and wine knowledge
- Initiates contact with clients to secure their food and beverage selections in advance of event dates
- Has strong attention to detail
- Holds team accountable to steps of service to deliver great guest service
- Ensure that team members consistently deliver Heartfelt Hospitality to every guest, every time
- Ensures show quality standards are maintained at all times
- Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members
- Regularly obtains feedback from clients and guests to improve operations
- Supports and communicates Company initiatives
- Respond and assist in any departmental guest service issues
- Executes all menus, promotions and programs as outlined by the Director of Catering in accordance with Levy standards
**Controls**:
- Thoroughly and accurately uses applicable Levy systems (Purchasing Systems, Point-of-sale, WFM, eReserve and more)
- Achieves daily sales and assigned cost goals
- Achieves assigned budget goals
- Employs good safety and sanitation practices
- Follows and enforces responsible alcohol service policies
- Executes required daily reporting in a timely manner
- Completes required department reports and complies information at month end closing
- Ensures team members adhere to Levy Company guidelines as stated in team member training manual and employee handbook
- Assures the continual process of revenue development
- Promotes the sale of profitable Levy services
- Prepares account forecasts and analysis of group sales in accordance with Levy Core Signature Guidelines
- Assures the complete billing for client services and receipt of payments in accordance with Levy standards
**Teams**:
- Uses all performance management tools to provide guidance and feedback to team
- Promotes a cooperative work climate, maximizing productivity and morale
- Conducts regular scheduled meetings to ensure lines of communication are open between management and team members
- Displays a positive attitude towards team members
**Job Requirements**:
- Able to communicate effectively with management team, guests and team members by speaking and comprehending English
- English reading, writing, math and computer skills required
- Ability to taste and evaluate food and beverage products
- Must be able to work extended shifts of 10 hours or more as business dictates
- Must be flexible with schedule and able to work different shifts
- Possible job hazards include, but are not limited to; slips, trips, falls, burns, cuts and strains
- Must be able to reach, lift, stoop, bend and perform extensive standing and walking (inc
